About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Sleek urban retreat in the Pacific Northwest. Surrounded by snow-capped mountain peaks, deep-blue waters and swaths of evergreen forests, Seattle is as wild as it is trendy. Our Hotel puts you in the heart of the city’s downtown, with the Seattle Art Museum on one side, iconic Pike Place Market on another and the waters of Elliott Bay gleaming to the west. Wake to a fresh cup of coffee delivered straight to your room, then head out to explore eclectic neighbourhoods and craft breweries, or spend the day hiking up nearby Mount Rainier or kayaking on Lake Union. Come nightfall, meet us at Goldfinch Tavern, an Ethan Stowell Restaurant, and let our chefs show you all the best local flavours of your new favourite city.
About the role
Learning and Development Manager - Full time
Four Seasons Hotel Seattle
Four Seasons Hotel Seattle is looking for a Learning and Development Manager who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. The Learning & Development Manager delivers workplace learning, performance improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure managers’ leadership skills are developed by means of their competencies and employees are trained on the needed skills to successfully perform their jobs to attain service excellence. This position reports to the Regional Director of People and Culture. U.S. work authorization is required for this position.
About Us
Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Because of our employee-centric approach, Four Seasons has been listed in the FORTUNE Magazine “100 Best Companies to Work For” rankings every year since 1998.
Overlooking Elliott Bay and Puget Sound, our luxurious guestrooms are steps away from Pike Place Market, the Seattle Art Museum, and world-class shopping. In partnership with acclaimed Seattle chef Ethan Stowell, we are proud to showcase simply prepared Northwest food and drink in Goldfinch Tavern, our signature restaurant.
Key Elements of the Job:
- Implements Vision: Creates a compelling picture of how the learning function can improve the performance of the hotel and execute the strategy.
- Establishes Strategies: Develops long-range learning, development, human performance strategies to implement the vision.
- Manages Staff: Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement. Trains new Designated Trainers when required.
- Manages Peers: Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period. Trains managers to train their employees in the needed skills area.
- Supports Planning Committee: Trains and assists Planning Committee members to conduct management development programs, and blended learning programs to their direct reports.
- Drives Standards Achievement: Is a champion for Core and Culture Standards achievement through training, testing, campaigns, and initiatives.
- Operation Focused: Is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis.
- Identifies Guest Expectations: Works with hotel management to identify performance gaps through the analysis of Glitch Reports, Guest Comment Cards and Richey International Spotter Reports.
- Facilitates Programs: Is able to facilitate learning programs for managers and employees when required.
- Collaborates with Managers: Consults with managers to determine solutions to needs and implement change initiatives
Preferred Qualifications and Skills:
- Education: A university degree or equivalent experience required.
- Minimum of 3 years of experience working in a managerial capacity.
- Experience in hotel operations, preferably Four Seasons or other service environments.
- Experience in adult education or a similar environment.
- Experience managing in diverse cultures.
What We Offer:
- Annual Salary of $80k - $85k, along with a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Work Attire
- Complimentary Employee Meals in our Employee Cafeteria
Learn more about our property and what it is like to work at Four Seasons by visiting:
http://www.fourseasons.com/seattle
https://www.facebook.com/FourSeasonsHotelSeattle
https://www.twitter.com/FSSeattle
http://jobs.fourseasons.com
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
