ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.
The Learning & Development Manager (LDM) is responsible for training and educating ZoomInfo customers on the functionality and best use cases of our product suite via instructor-led trainings.
We are looking for engaging personalities who can connect with our customers, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team-oriented candidates who are confident in their ability to help customers increase their proficiency with ZoomInfo to solve their business challenges.
- Facilitate customized, consultative training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
- Document and track trainings, attendees, notes and follow-ups for scheduled trainings in Salesforce CRM.
- Drive customer engagement beyond onboarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.
- Customize each training based on audience/buyer personas and company profiles while engaging with presentation materials with clear messaging
- Work cross-functionally with Onboarding Managers and members of Customer Experience as needed to schedule trainings and provide information that has a direct impact on customer health and retention.
- Other related duties as assigned
Basic Qualifications:
- 2+ years of customer-facing, prospect-facing, or enablement experience in SaaS, Education, or similar industry.
- Demonstrated success engaging with a variety of audience sizes and improving technology adoption.
- Proven ability to deliver consultative training to individuals and groups.
- Proven skills in communication, presentation and organization.
- Working familiarity using a video conferencing tool for virtual presentations
- Ability to use necessary tools to complete minimum required administrative work associated with the role, such as Salesforce, Slack, gmail and google calendar
Preferred:
- Bachelor’s degree, preferably in Business, Education, Human Resources or a related field.
- Proficiency with some sort of CRM or tracking/management system, preferred but not required
- Knowledge of the methods and principles of designing training programs, teaching individuals and groups, and assessing the impact of training initiatives.
What’s In It For You:
- Top notch tech stack
- Market leading product offering (check out our long list of G2 awards)
- ERG (Employee Resource Groups) to foster a diverse, inclusive workplace
- Benefits to Help You Thrive -
- Comprehensive Medical, Dental, Vision
- Eligibility for Future Equity Awards
- 401k Matching (50% of the first 7% of your contribution)
- 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
- Family forming benefits up to $20k, plus discounts on a Care.com membership
- Virgin Pulse Wellness Program
- Optional add ons such as pet insurance, legal service support, and more!
This is a hybrid role, working a minimum of three days per week from one of our US office locations.
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Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
Top Skills
What We Do
ZoomInfo is the go-to-market (GTM) platform for businesses development and revenue growth. Powered by real-time data and insights, our unified engagement platform helps sales and marketing teams find, acquire, and grow customers.
Why Work With Us
ZoomInfo is where the world’s brightest minds in Data and Go-To-Market come together to do their best work.
We’re a founder-led organization that recognizes your success with 2x the career mobility of our SaaS peers. Being action-oriented, resourceful, and resilient will not only help you fit in, it will help you thrive.
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