The Role
Owns Shield Technology Partners’ learning function end to end, including strategy execution, instructional design, digital content development, AI-enabled operations, facilitation, LMS administration, compliance training, onboarding, communications, measurement, and continuous improvement. The role partners with leadership and subject-matter experts across multiple managed-service companies to build scalable, effective learning programs and improve employee readiness, productivity, retention, and internal mobility.
Summary Generated by Built In
The Learning & Development Lead is the hands-on owner of Shield Technology Partners’ learning function across the organization and its portfolio of managed-service companies. Reporting to the Director of People Experience, this role translates L&D vision and strategy into executable programs — owning the full lifecycle from design and development through delivery, administration, and measurement. It is a senior, high-autonomy role for a builder who can run a modern, AI-forward L&D operation end-to-end in a fast-growing, multi-company MSP environment.
Key Responsibilities
Program Strategy & Execution
- Translate the L&D vision and roadmap set by the Director of People Experience into executable programs, priorities, and timelines.
- Run the L&D operating system end-to-end — managing initiatives, priorities, and execution from strategy through delivery.
Content Design & Development
- Own the design and development of digital content, job aids, and knowledge-base resources grounded in adult learning principles (ADDIE, SAM, Bloom’s taxonomy).
- Build training for both technical and non-technical audiences using modern e-learning authoring tools.
- Source, vet, and deploy existing or third-party content where it fits the need — curating quality off-the-shelf material rather than building everything from scratch.
AI-Enabled Learning & Operations
- Use AI tools to accelerate content creation, drafting, and instructional design, and to scale personalized, adaptive learning.
- Apply AI and automation to streamline routine L&D operations — enrollments, reporting, reminders, and knowledge-base upkeep.
- Champion AI literacy across Shield’s learning programs, equipping employees to use AI tools effectively and responsibly in their roles.
Delivery, Facilitation & Communications
- Facilitate live and virtual training — including manager and employee sessions and platform/tool rollouts — through instructor-led, virtual, hybrid, 1:1, and self-paced formats.
- Own L&D communications, including program announcements and manager enablement.
LMS, Compliance & Systems Ownership
- Own LMS administration end-to-end — enrollments, learning paths, content publishing, and reporting — and help close out LMS selection and implementation.
- Own the rollout and tracking of required and compliance training, maintaining accurate, audit-ready records.
- Maintain training records and workflows across the L&D toolstack (LMS, Notion, Asana, Microsoft 365).
Onboarding & Enablement
- Own the new employee onboarding experience, ramping new hires efficiently into their roles.
- Lead L&D discovery and translate findings into tailored rollout plans as companies join the portfolio.
- Partner with stakeholders and subject-matter experts to stand up and scale learning in each entity.
Measurement, Stakeholders & Continuous Improvement
- Own L&D measurement across the value chain; use metrics and learner feedback to continuously improve program quality and impact.
- Partner with leadership and SMEs to align learning to business needs, and report on program health and outcomes.
Success in this role is measured across the full learning value chain — engagement, effectiveness, and business impact:
Reach & Engagement
- Training completion rate, including on-time completion for required training
- Active / unique learners and total learning hours delivered
- Learner satisfaction (CSAT) and training Net Promoter Score (NPS)
Learning Effectiveness
- Knowledge gain — pre/post assessment scores and pass rates
- Certification attainment, including technical certifications
- On-the-job application and behavior change (manager-validated)
Business Impact
- New-hire time-to-productivity and onboarding ramp time
- Skill-gap closure and role readiness
- Contribution to employee retention and internal mobility
- Program efficiency — cost per learner and training ROI
Skills, Knowledge & Expertise
- Bachelor’s degree (business, HR, education, or related field preferred), or equivalent experience.
- 4–6+ years of experience in learning & development, instructional design, or corporate training.
- Proven ability to own and run an L&D function or major programs end-to-end with a high degree of autonomy.
- Experience developing both technical and non-technical training.
- Proficiency administering a Learning Management System (LMS), including implementation and reporting.
- Strong understanding of e-learning authoring tools.
- Knowledge of adult learning theory and instructional design models (ADDIE, SAM, Bloom’s taxonomy).
- Strong facilitation and presentation skills across live, virtual, and hybrid environments.
- Enthusiasm for and hands-on comfort with AI tools (e.g., AI authoring assistants, chat-based and agentic tools) to accelerate L&D work.
- Fluency with modern collaboration and work-management tools.
- Strong project-management skills, able to run multiple concurrent programs across a multi-entity environment.
- A self-directed operator comfortable building in ambiguity and standing up systems from scratch.
- Outstanding verbal, written, and stakeholder-facing communication skills.
- Experience applying AI or automation in a learning, content, or operations context (prompt fluency, AI-assisted authoring, workflow automation).
- Experience selecting and implementing an LMS.
- Familiarity with SCORM and authoring tools (e.g., Articulate 360 / Rise / Storyline).
- Experience supporting compliance or regulatory training programs.
- Familiarity with MSP / IT service delivery models, help-desk operations, or managed-services workflows.
- Familiarity with MSP tools and workflows (PSA/RMM platforms, e.g., HaloPSA).
- Experience in a multi-company, holding-company, or franchise/portfolio environment.
About
Shield Technology Partners is a national IT Services platform formed through the collaboration between Thrive Holdings and ZBS Partners. By combining Thrive Holdings’ technological expertise with ZBS Partners’ proven approach to supporting founder-led businesses, Shield Technology Partners is dedicated to accelerating growth, innovation and long-term value creation for IT services companies across the country.
Skills Required
- Bachelor's degree in business, HR, education, or a related field, or equivalent experience
- 4-6+ years of experience in learning and development, instructional design, or corporate training
- Experience owning and operating an L&D function or major programs end to end with high autonomy
- Experience developing technical and non-technical training
- Proficiency administering an LMS, including implementation and reporting
- Strong understanding of e-learning authoring tools
- Knowledge of adult learning theory and ADDIE, SAM, and Bloom's taxonomy
- Strong facilitation and presentation skills across live, virtual, and hybrid environments
- Hands-on comfort with AI tools for L&D work
- Fluency with modern collaboration and work-management tools
- Strong project-management skills managing concurrent programs across multiple entities
- Ability to build systems from scratch and operate effectively in ambiguity
- Outstanding verbal, written, and stakeholder-facing communication skills
- Experience applying AI or automation in learning, content, or operations
- Experience selecting and implementing an LMS
- Familiarity with SCORM and Articulate 360, Rise, or Storyline
- Experience supporting compliance or regulatory training programs
- Familiarity with MSP or IT service delivery models and help-desk operations
- Familiarity with MSP tools such as PSA/RMM platforms or HaloPSA
- Experience in a multi-company, holding-company, portfolio, or franchise environment
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The Company
What We Do
Shield Technology Partners is building a world-class network of high-performing IT service businesses across the country. We are dedicated to empowering local leaders by combining their unique cultures and brands with the strength of advanced technology and national-scale resources. Our mission is simple: amplify what you’ve already built, while preserving the autonomy and relationships that make your business thrive. Through a transparent, collaborative growth model, Shield Technology Partners offers a path for MSPs to scale without losing their identity. By integrating cutting-edge technology and shared expertise, we create unmatched opportunities for your team while delivering the best of local service and innovation to clients. Together, we’re paving the way for a bold future in IT services.
