Location Overview
Join our team in Amanoi. Claiming a spectacular stretch of Vietnam’s coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort’s clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.
- Identify training needs through job analysis, performance appraisals, and regular consultation with managers.
- Design, implement, and evaluate training programs that align with organizational goals.
- Organize onboarding sessions and continuous learning programs for Amansantis.
- Coordinate with external training vendors and consultants as required.
- Liaise with other Aman properties to coordinate cross-exposure and task force programs.
- Ensure that all employees have access to any training and development programs, activities, or materials managed or owned by the company.
- Implement and manage quality assurance processes to meet customer needs, align with Aman brand promises.
- Coach managers on Total Quality Management principles and oversee the achievement of quality goals.
- Prepare monthly guest satisfaction reports, identifying areas for improvement and driving initiatives to enhance the guest experience.
- Use data and analysis to track trends, identify issues, and ensure management practices align with quality tools (e.g., Trust You and other feedback platforms).
- Bachelor’s degree in hospitality management, or related fields.
- At least, 2 to 3 years of related experience.
- Excellent communication and presentation skills, both written and verbal.
- Training and coaching skills.
- Database management.
- Knowledgeable about Six Sigma process.
- Strong analytical and problem-solving skills.
- Positive, engaging, and energetic personality.
- Good interpersonal skills with ability to work under pressure.
- Very high attention to detail.
- Aman Global Complimentary Night Program.
- Single accommodation with full board at the Colleagues' Cafeteria.
- Laundry service.
- 12 Annual Leave Days.
- 44 hours per week and 11 public holidays a year.
- PTI Health Care Package for Employee and Immediate Family Members.
- Competitive Remuneration Package.
- Learning and development programmes through Aman.
- Year-end Bonus.
Skills Required
- Bachelor's degree in hospitality management or related fields
- 2 to 3 years of related experience
- Excellent communication and presentation skills
- Training and coaching skills
- Database management knowledge
- Knowledge of Six Sigma process
- Strong analytical and problem-solving skills
- Ability to work under pressure
What We Do
t Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of: Investing in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms. Nurturing pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures. Acting like owners – taking the charge, leading by example and an immense sense of pride in their work. Celebrating communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner
