Learning & Development Consultant

We’re seeking a consultant to join Development, Learning and Skills within the People Function on a 12-month secondment.

This is a unique opportunity to play a key role in the build, deployment, and maintenance of the Nationwide AI Academy – our organisation-wide approach to developing AI capability for leaders, specialists and all colleagues.

You’ll support the end-to-end coordination, planning, reporting and continuous improvement of AI and broader learning programmes such as the AI Specialist, helping to embed capability at scale and drive measurable impact.

About the role

You will support the AI Academy as a core capability platform, helping to:

• Build and operationalise learning pathways (e.g. AI for Everybody, AI Leaders, AI Specialists)
• Deploy learning through Grow and other channels
• Track, measure and improve adoption, engagement and outcomes

Alongside this, you’ll support wider organisation-wide learning delivery roll out and coordination of the AI Specialist programme ensuring it is well governed, insight-led and continuously improving.

This role combines learning operations, data & insight, and stakeholder engagement, with a strong focus on translating learning into real business capability.

We are happy to consider flexible working approaches to help you perform at your best.
This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As the AI Academy Coordinator, you will play a key role in supporting the design, build and deployment of the AI Academy, helping to create engaging learning pathways, content and development journeys that build AI capability across the organisation. You'll manage the day-to-day operation of the Academy, ensuring learning activities are delivered smoothly and continuously improved based on feedback and evolving business needs.

You'll be responsible for developing and maintaining learning reports and dashboards, providing clear insights into adoption, completion rates and the impact of learning programmes. Using data and feedback, you'll help track progress and identify opportunities to further strengthen AI capability across the business.

Working closely with subject matter experts and business stakeholders, you'll ensure learning solutions align with AI governance requirements, risk considerations and organisational priorities. You'll also coordinate monthly engagement sessions for the AI Specialist learning programme, managing scheduling, communications, stakeholder engagement and participant event launches to ensure a positive and engaging learner experience.

A key part of the role will be supporting engagement initiatives, such as AI Specialist communities, that encourage knowledge sharing, behaviour change and the adoption of AI tools and practices. You'll continuously look for ways to improve learning processes, platforms and the overall learner experience, helping to create a modern, impactful and scalable AI learning ecosystem.

About you

You’ll bring experience of coordinating or delivering initiatives at scale, with a passion for building capability and improving learning outcomes.

• Experience delivering learning programmes to an established audience
• Strong understanding of generative AI and its application in learning and capability building
• Knowledge of the full learning cycle, from needs analysis through to design, delivery, adoption and evaluation
• Experience using learning platforms and reporting tools, such as Grow learning to generate insight and track impact
• Proven ability to support behaviour change, capability building and learning adoption initiatives
• Strong planning, organisation skills, with the ability to build relationships and influence across teams
• Clear, simple communication skills, especially when translating complex topics for different audiences

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident 

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. 

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. 

Apply safely with Nationwide

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