Learning Delivery & Performance Lead, Sales Enablement

| Los Angeles, CA, USA +80 more | Remote | Hybrid
Employer Provided Salary: 135,800-245,400 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
The Learning Delivery & Performance (LD&P) team for the Square Growth org provides an environment focused on the experience and performance of our frontline leaders and team members.To accomplish this we design, deliver, and manage engaging participant-centered learning and development programs. As an LD&P Lead you will develop, manage and drive a global learning delivery strategy to strengthen people and organizational capabilities and performance. This role is focused on the Account Management team within Square. It relies heavily on input from a diverse group of stakeholders and requires interpersonal savvy, strong prioritization, and the ability to navigate aligned but competing priorities.
You will lead a team of facilitators, program managers, and business partners, dedicated to bringing learning experiences to life and driving performance in our business. Your success is measured in the team's ability to deliver solutions that set our front line teams up to support the growth of our sellers and Square.
You will:

  • Manage and develop a diverse and global team of facilitator, business partners, and program managers
  • Actively support the career development and performance management of direct reports
  • Lead, develop and provide strategic direction to a highly skilled Learning Delivery & Performance team
  • Design and hold your team accountable to objectives, KPIs, and expectations of performance that align with the broader organization's priorities
  • Forecast and plan resourcing of your team to ensure we are leveraging capacity efficiently while meeting the needs of the business
  • Implement training programs that positively affect learner engagement and productivity within the organization
  • Assess organization-wide developmental needs to drive training initiatives and identify and arrange suitable training solutions for learners across the organization
  • Actively search for, creatively design, and support the implementation of effective methods to educate, enhance, optimize, and recognize performance across the organization
  • Build strong relationships across functions and geographies to ensure that LD&P deliverables are aligned with the greater organization's business-specific needs
  • You will work closely with Growth and Account Management leaders to develop training and development strategies unique to their individual department's needs
  • Partner with AM leadership and teams within Learning Experience & Performance on learning needs analysis, program design, and delivery of learning programs; these programs may include live cohort based learning, adhoc workshops, Elearning, long format, and blended learning manager curricula
  • Act as a key member of the core Learning Experience & Performance leadership team to continually support setting and implementing learning strategies


Qualifications
You have:

  • 5 years of Learning and Development or Enablement experience
  • 5 years of people leadership experience
  • Experience designing for and executing against organization-wide strategy
  • An analytical, data-focused mindset with a track record of success in a metrics-driven environment
  • A deep subject matter expert and leader in the areas of adult learning, performance management, leadership and culture and have been using metrics to drive business outcomes
  • Strong teaching and coaching skills, and a desire to see others succeed
  • Experience leveraging contemporary talent frameworks, practices, and tools, in addition to using innovative learning models and technologies, within a technology company
  • Experience directly leading a Learning and Development or Enablement function preferred
  • A deep understanding and experience in performance and learning needs analysis, learning delivery, and program evaluation preferred


Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $163,600 - USD $245,400
Zone B: USD $152,200 - USD $228,200
Zone C: USD $144,000 - USD $216,000
Zone D: USD $135,800 - USD $203,600
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits


These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
US and Canada EEOC Statement
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • CSSLanguages
    • DartLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • Objective-CLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • RustLanguages
    • SassLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • TensorFlowFrameworks
    • MySQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
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    • LookerAnalytics
    • TableauAnalytics
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • MiroDesign
    • PhotoshopDesign
    • SketchDesign
    • AirtableManagement
    • AsanaManagement
    • BasecampManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • HootsuiteCMS
    • Sprinklr CMS
    • DocuSignCRM
    • DriftCRM
    • SalesforceCRM
    • SalesLoftCRM
    • SendGridEmail
    • MarketoLead Gen
    • ZoomInfoLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration
    • AsanaProject Management
    • BasecampProject Management
    • TrelloProject Management
    • NotionProject Management
    • SprinklrProject Management

An Insider's view of Square

How would you describe the company’s work-life balance?

"Our remote work policy gives me the flexibility to both travel, and collaborate in office. Our remote policy lets me continue to do things I am passionate about, which encourages me to bring my most authentic self to the workplace and feel empowered."

Pooja

Recruiter

What does career growth look like on your team?

“My internship at Square was great. I learned from world-class Engineers and was given a ton of ownership over meaningful projects. As a full time Engineer, I joined the same team I interned on, and have continued to build Machine Learning driven features that empower businesses.”

Jake

Machine Learning Engineer

What are Square Perks + Benefits

Square Benefits Overview

At Square, we want to provide you with benefits, perks, and offerings that empower you to make choices for your life and what matters to you. We understand the importance of having quality care. So, whatever stage of life you’re in, we offer coverage and plans to support total health — physical, mental, and financial — for you and your family.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services
Apprenticeship programs

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