Learning Coordinator

Coord Leadership Prog - TL09CN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

The Learning Coordinator is responsible for training program session management, Learning Management System (LMS) and Learning Experience Platform (ELLE) administration, learning reporting & analytics, and project / process work for enterprise-wide leadership and professional development.  This role provides exposure to the design and development of learning, working knowledge of learning technologies, and independent and team-based work.  

This position reports to the AVP, Enterprise Learning in HR, Talent and Employee Experience.

This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our core office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday).   Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. 

Responsibilities:

• Coordinate course and curriculum scheduling, logistics, and communications

• Coordinate onboarding & scheduling of vendor instructors and facilitators

• Manage program costs, invoice payment and allocations

• Enter course, session, and participant information in the Learning Management System (LMS) and manage attendance

• Ensure successful delivery of classroom, virtual, and hybrid learning events and programs

• Run and analyze standard and ad hoc LMS and Tableau reports to support biannual nomination process, operating reviews, and other metrics requests. Acquire proficiency in data analysis via LMS reports and the Learning Tableau Dashboard.

• Collect and report Level 1 evaluations to assess learner reactions, and course and facilitator effectiveness

• Secure training locations, materials and supplies required for delivery (including external contracting with hotel and conference facilities)

• Coordinate the marketing of training opportunities through multiple communication channels

• Ensure virtual and hybrid learning is engaging for all learners through innovative use of technology and tools and thoughtful coordination and production

• Develop and maintain L&PD SharePoint site / Teams / Viva Engage site structure for aligned programs

• Monitor learning community mailboxes, respond to inquiries or escalate as appropriate

• Work with vendor partners to manage training materials, versions, licenses and other contractual items. Ensure vendor adherence to contract terms.

• Participate in Enterprise Learning, HR, or enterprise projects focused on the successful delivery of training

• Continually strive to maximize the learners’ experience in our courses and programs through a continuous improvement mindset and close attention to the VOC

Qualifications:

• 5 years of coordination experience in a fast-paced decentralized training department or similar environment

• Exceptional organizational and forward-planning skills; ability to manage coordination of multiple events at various stages at the same time; including the ability to anticipate and independently handle a variety of administrative functions

• Detail orientation is a must for this role

• Technical Knowledge:  Advanced MS Word, Excel (formulas, functions, macros & pivots), and PowerPoint; Workday Learning or other LMS experience a plus; LXP experience is a plus

• Resourcefulness and willingness / ability to take initiative to proactively handle situations, escalate issues, avoid and resolve problems

• Adept at interacting with a variety of internal and external stakeholders of different levels and consistently providing exceptional customer service

• Able to work in a diverse, fluid, and fast paced environment; able to set priorities and manage multiple tasks simultaneously and with a sense of urgency

• Solid experience with calendaring, scheduling, travel and expense reimbursements

• Knowledge of The Hartford's vendor and supply management processes a plus

• Demonstrates superior problem solving, organization, attention to detail, verbal and written communication skills and a strong customer focus

• Works independently on projects, which may require research, analysis of data and creation of reports. Must also work well in a team environment.

• Able to deal professionally and effectively with employees and managers at all levels of the organization to ensure an outstanding experience with our programs and courses

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$63,200 - $94,800

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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