FCP Euro is hiring a Fulfillment Learning Coordinator to join our Fulfillment Center team at our Milford, CT location. This role will perform training and development for warehouse team associates, powering our high-performance distribution network. This is a hands-on, on-the-floor role where you will be at the heart of where everything happens. You’ll lead new hire onboarding, deliver job-specific training, and coach associates on process, safety, and quality standards.
You’ll also work closely with our Continuous Improvement (CI) team to identify training gaps, roll out process changes, and ensure our workforce stays aligned with evolving operational standards. From building job aids to supporting Lean-driven updates, you'll help turn great processes into consistent execution. Whether it’s guiding a new associate through their first day or reinforcing best practices on the floor, your work will directly impact productivity, quality, and employee success.
FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.
Responsibilities and Duties
- Run engaging orientation sessions that introduce company culture, warehouse safety, and job expectations. Ensure every new hire is set up for success on Day 1 and beyond.
- Facilitate training for certified roles, cross-training, and retraining based on business needs. Support compliance, quality, and operational flexibility.
- Create and update SOPs, job aids, and process guides to reflect current workflows. Keep training areas clean, organized, and audit-ready.
- Observe associates in real-time and provide hands-on coaching to correct errors, improve performance, and reinforce standard work.
- Create updated training materials as processes change or are implemented.
- Maintain accurate training documentation and monitor key learning metrics like completion rates, certification status, and audit results.
- Collaborate with Continuous Improvement and Process Engineering to improve workflows, translate changes into training, and reinforce adoption across the floor.
- Demonstrate strong interpersonal skills, collaborating effectively with all levels across the Fulfillment Center teams.
Qualifications and Skills
- High school diploma or equivalent educational degree
- Associate’s degree in training & development or a related field is preferred
- 2+ years of experience in a fulfillment, logistics, or manufacturing environment
- 1+ years in a training, onboarding, or coaching role
- Bilingual in Spanish required.
- Strong communication and facilitation skills—you’re confident in leading sessions and giving real-time feedback
- Ability to coach and reinforce standard work in the fulfillment center.
- Comfortable working on the warehouse floor and partnering with supervisors to solve day-to-day training gaps.
- Proficiency with Google Workspace or Microsoft Office.
- Experience with Learning Management Systems (LMS), Lean/CI principles, or SOP development strongly preferred.
- Evening, Weekends, and holidays may be required depending on business needs and at the direction of senior leadership.
Compensation
- $25 - $30 / hr based on experience and qualifications.
- Quarterly bonus opportunity of up to $900
Benefits and Perks
- Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
- 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays
- 401 (k) with Company deposit and match.
- Discounted prices on our catalog of European car parts!
FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.
No phone calls or agency referrals, please.
Top Skills
What We Do
FCP Euro was established by Harry & Kathy Bauer in 1986 as a small brick and mortar auto parts store in Groton, CT. Transitioned to an online store in 2001 by their son Nick Bauer & friend Scott Drozd, we have grown to become a leading eCommerce provider of Genuine, Aftermarket, OEM, and Performance parts for European cars. Throughout our journey the company’s values have remained the same: sell only the highest quality replacement parts, provide unparalleled customer service, and offer the do it yourself enthusiast technical support to help fix and maintain their vehicles.
Today, FCP Euro has grown to over $100 million in annual sales funded through the continuous reinvestments of its profits. On our website, we maintain a sharp focus on high-quality parts of all quality tiers. We’ve committed ourselves to building a culture of service, quality, and continuous improvement - because we know that if our employees care deeply about our products, it will be reflected in what our customers receive. In Milford, CT, our total of 100,000 square feet FCP Euro Distribution Center space between two locations stocks over $15 million of inventory and has developed a highly efficient distribution model that has the ability to ship out almost all orders placed within 24 hours.
Everything sold by FCP Euro is backed by an industry-leading comprehensive, Lifetime Replacement Guarantee - including wear and tear items like wiper blades, brake pads, and more. We can do this because we’ve spent over a decade tirelessly cataloging our own products with precise and accurate fitment data, checking quality of every single brand line and part, and constant development by our products team.
