Who Are We
Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.
At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future.
Why This Role Matters
The Learning Content Developer creates engaging, accurate, and accessible eLearning courses, training materials, LMS content, and videos for users of the Hansen CIS utility billing platform. This role gathers information from subject matter experts and project stakeholders, translates complex technical and business concepts into learner-focused content, and supports learning program deployment through LMS administration, course packaging, user group management, and learner support. The role helps drive system adoption by creating polished training resources for customer, sales, and internal audiences.
What You’ll Do
Design and develop eLearning courses and other training content for users of the Hansen CIS utility billing platform.
Gather source information, course requirements, and supporting materials from subject matter experts, project stakeholders, and other contributors.
Work with the team to assess training needs, define learning requirements, and script course content that supports practical system adoption.
Create and build training deliverables, including videos, interactive course content, and SCORM packages.
Administer LMS content and learning programs by managing courses, curricula, user groups, enrollments, and related course setup.
Troubleshoot learner tickets and support a smooth learner experience within the LMS.
Author system messages and learner-facing correspondence that uphold branding, tone, and company standards.
Design and produce videos for sales, training, and internal purposes to support understanding and adoption at different stages of the customer and employee journey.
What You Bring
Degree in Instructional Design, Educational Technology, Education, Technical Communication, or a related field.
Strong verbal and written communication skills, with fluency in English.
Ability to absorb large amounts of technical information and break it down into clear, understandable learning content.
Practical, solutions-oriented mindset with the ability to manage ambiguity while maintaining a structured approach.
Passion for learning and teaching, with the creativity to make complex topics approachable and engaging.
Strong attention to detail and commitment to accuracy, consistency, and learner experience.
Proactive, self-directed approach with the willingness to ask questions, find answers, and follow work through to completion
You’re someone who may have:
Experience with the Articulate 360 Suite, including Storyline, Rise, or similar eLearning authoring tools.
Experience with Camtasia or other video production software.
Experience creating SCORM packages and deploying learning content through an LMS.
Experience designing training for technical, customer-facing, sales, or internal enablement audiences.
Why Join Us?
At Hansen, you’ll be part of a diverse, inclusive, and collaborative global team. Our culture is built around values such as People and Family, Treat It Like It’s Your Own, Focused and Committed, and One United Team. We look for people who are curious, respectful, engaged, and keen to work across geographies with talented teams.
If you are passionate about talent sourcing, candidate engagement, and supporting a high-quality recruitment process, we’d love to hear from you.
Contact Us
If you possess the desired skills and enthusiasm, please “Apply Now” via the link or visit our career page.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Visit our website at hansencx.com for more information.
Data Privacy Notice
By applying to this role, you consent to Hansen collecting, processing, and storing the information you provide for recruitment purposes. You also agree that your details may be securely retained in our talent database for future opportunities and reference in accordance with applicable data protection regulations.
Skills Required
- Degree in Instructional Design, Educational Technology, Education, Technical Communication, or a related field
- Strong verbal and written communication skills with fluency in English
- Ability to understand technical information and translate it into clear learning content
- Solutions-oriented mindset and ability to manage ambiguity with a structured approach
- Creativity and interest in learning and teaching
- Strong attention to detail and commitment to accuracy, consistency, and learner experience
- Proactive, self-directed approach with ability to follow work through to completion
- Experience with Articulate 360, Storyline, Rise, or similar eLearning authoring tools
- Experience with Camtasia or other video production software
- Experience creating SCORM packages and deploying content through an LMS
- Experience designing training for technical, customer-facing, sales, or internal enablement audiences
What We Do
Hansen Technologies (ASX:HSN) is a global software and services provider to the energy, water/utilities and telecommunications industries. The company currently serves more than 600 customers in over 80 countries, supported by a collaborative and diverse team that embraces the hybrid way of working. For connection and collaboration, we have more than 36 offices and development centres located around the world. Within the communications industry, 5G represents the next new frontier for our customers – that unchartered territory to create opportunities and capitalise on new business models and resulting revenue streams. In the energy sector, we are in the midst of a transition. The move to renewables and self-generated energy changes the traditional commercial model. Today, our customers are no longer in the era of supplying basic commodity services - they are in era of providing new energy services and related experiences. We help our customers traverse these challenges and opportunities and realise the next new monetisable experiences. And that is why our mission is to provide industry-specific software products and expertise that enables our customers to easily capitalise on the commercial opportunities of the evolving energy, utilities and communications markets. We make this possible by providing highly reliable, mission-critical software and specific industry expertise to help our customers more easily innovate and sell new services and market offerings, comply with changing market regulation, and power new business models in areas such as emerging sustainable energy supply, IoT, and new next-generation connected services. We aim to achieve this through long term collaboration with our customers and partners and through a global workforce of skilled professionals that embrace challenges and are committed to positive outcomes for our company, employees, customers, and the planet
