The Qualia Learning & Adoption Specialist serves as the organization's training and adoption leader for Qualia and related transaction technologies. This role is responsible for designing, developing, delivering, and continuously improving learning programs that support successful technology adoption across title, escrow, closing, and operational teams.
This individual combines deep Qualia expertise with a strong understanding of title and escrow operations. They partner closely with operational leaders, platform administrators, implementation teams, and business stakeholders to ensure employees are prepared to successfully perform their roles both during and after platform transitions.
The ideal candidate is energized by helping people learn, enjoys simplifying complex concepts, and can translate system functionality into practical, role-based workflows that drive user confidence, productivity, and adoption.
Core Responsibilities
Qualia Learning Strategy & Adoption
Serve as the Learning & Development subject matter expert for Qualia and related transaction platforms.
Develop and maintain the enterprise Qualia learning strategy, including onboarding, role-based learning paths, certification programs, job aids, and adoption support materials.
Build scalable learning programs that support implementation, go-live readiness, ongoing adoption, and future platform enhancements.
Partner with platform administrators, implementation teams, and operational leaders to understand upcoming changes and translate them into learning solutions.
Measure adoption and learning effectiveness, adjusting training strategies as needed.
Training Design & Development
Design engaging instructor-led, virtual, self-paced, and blended learning experiences.
Develop role-based curriculum aligned to operational workflows and business requirements.
Create training materials, presentations, simulations, guides, videos, FAQs, and performance support resources.
Develop assessments and readiness measures to validate user proficiency and operational readiness.
Maintain learning content libraries and ensure materials remain current as platforms evolve.
Facilitation & Learning Delivery
Deliver training programs to audiences ranging from individual coaching sessions to large-scale organizational rollouts.
Communicate complex system functionality and transaction concepts in a clear and relatable manner.
Facilitate workshops, office hours, power-user sessions, and train-the-trainer programs.
Support pilot deployments and go-live activities through targeted learning interventions.
Provide regular updates to leadership regarding learner readiness, adoption progress, and training outcomes.
Business Partnership
Partner with operational teams to identify skill gaps, workflow challenges, and adoption barriers.
Collaborate with the Platform Administration team to identify recurring user questions, support trends, and knowledge gaps.
Work with other Learning & Development team members to align learning standards, best practices, and instructional design methodologies.
Collaborate with subject matter experts to ensure training accurately reflects both system functionality and operational reality.
Support organizational change initiatives related to technology adoption and process transformation.
Learning Analytics & Continuous Improvement
Monitor training completion, assessment results, adoption metrics, and user feedback.
Analyze trends to identify opportunities for additional training, coaching, or process improvements.
Develop recommendations to improve learner readiness and platform utilization.
Partner with business leaders to establish success measures and adoption indicators.
Continuously refine learning programs to improve effectiveness and scalability.
What Success Looks Like
Employees demonstrate confidence and proficiency using Qualia and related transaction platforms.
Teams are prepared for platform implementations and system changes before go-live.
Training content remains accurate, current, and aligned with operational needs.
Adoption challenges are identified and addressed proactively.
Learners successfully use self-service resources, job aids, and knowledge tools.
Leadership has visibility into readiness, adoption, and learning effectiveness.
Learning programs contribute to improved productivity, reduced support needs, and successful technology adoption.
Ideal Candidate Profile
5+ years of title, escrow, processing, closing, or transaction operations experience.
Demonstrated advanced expertise in Qualia, including workflows, user experience, transaction management, and operational functionality.
Experience participating in system implementations, platform rollouts, or technology adoption initiatives.
Strong instructional design, facilitation, and presentation skills.
Ability to translate complex technical concepts into practical operational guidance.
Experience developing training materials for multiple learning formats.
Strong communication, coaching, and stakeholder management skills.
Comfortable partnering with both operational and technology teams.
Strong analytical, problem-solving, and organizational skills.
Passion for learning, continuous improvement, and helping others succeed.
Anywhere is proud to offer a comprehensive benefits package to our employees including:
Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
401(k) savings plan with company match
Paid Time Off to Include Holidays, Vacation Time, and Sick Time
Paid Family & Paternity Leave
Life Insurance
Business Travel Accident Insurance
All employees receive access to LinkedIn Learning
Tuition reimbursement for approved programs
Employee Referral Program
Adoption Assistance Program
Employee Assistance Program
Health and Wellness Program and Incentives
Employee Discounts
Employee Resource Groups
Anywhere Integrated Services is a driving force in the title and settlement services industry. Anywhere Integrated Services is national in scope, but each of its companies are locally staffed, with a wealth of experience in settlement services. We operate in 49 states as well as the District of Columbia, and provide closing services in all 50. Anywhere Integrated Services is a subsidiary of Anywhere Real Estate. Anywhere Real Estate is a publicly traded company and a global provider of real estate services. It franchises and owns several of the industry's leading real estate brands and brokerages.
Anywhere Integrated Services’ Family of Companies operate more than 40 distinct company and brand names throughout the United States such as Title One (ID), Sunbelt Title (FL), Equity Title (CA), Texas American Title Company (TX), Market Street Settlement Group (NH/ME), Mid-Atlantic Settlement (MD), Burnet Title (MN / IL / WI) and U.S. Title (MO).
Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
- Great Place to Work
- Forbes World's Best Employers
- Newsweek World's Most Trustworthy Companies
- Ethisphere World's Most Ethical Companies
Skills Required
- 5+ years of experience in title, escrow, processing, closing, or transaction operations
- Advanced expertise in Qualia, including workflows, user experience, transaction management, and operational functionality
- Experience participating in system implementations, platform rollouts, or technology adoption initiatives
- Strong instructional design, facilitation, and presentation skills
- Ability to translate complex technical concepts into practical operational guidance
- Experience developing training materials for multiple learning formats
- Strong communication, coaching, and stakeholder management skills
- Ability to partner with operational and technology teams
- Strong analytical, problem-solving, and organizational skills
What We Do
Coldwell Banker The Real Estate Centre (CB-TREC) is an Ontario based real estate brokerage with offices in Toronto, Vaughan, Newmarket, Barrie, Innisfil, and Orillia. Their experienced team of residential and commercial agents operate across southern Ontario, helping clients reach a wide range of real estate goals. Originally founded in 1906, the Coldwell Banker brand was built on a commitment to professionalism and customer service which remains the cornerstone of our business philosophy today. Coldwell Banker is one of the oldest real estate companies in the country and this experience has helped us achieve the highest sales volume of any national real estate franchise* — double our nearest competitor. A Different Kind Of Brokerage At Coldwell Banker The Real Estate Centre, creating opportunities for our clients and our people is the foundation of our business. So whether you’re ready to buy a home, sell your existing one, or are looking for a rewarding new career, creating the right opportunity for you to achieve your dream is the core principle that’s helped us consistently grow our brokerage since 2000. Our Team Coldwell Banker TREC has Sales Representatives that cover both residential and commercial real estate. Their knowledge and experience can guide you through the real estate process and help you with all the details before, during and after the sale.
