Learning and Instruction Manager

Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Active City Year Staff members must login to Workday to apply internally.

Number of Positions: 1

Position Overview

The Learning and Instruction Manager (LIM) reports to the Impact Director and is responsible for AmeriCorps member Learning & Development, observation & coaching, and Whole School, Whole Child (WSWC) program implementation quality and evaluation. The LIM ensures effective service delivery and personal and professional growth for AmeriCorps members, evaluates program effectiveness, and supports a positive service year experience and Leadership After City Year (LACY) preparedness. This role also focuses on fostering high-quality service delivery and a strong City Year culture by building leadership and practitioner skills in members. Additionally, the LIM serves as the site evaluation lead to ensure the collection and analysis of student-level data and student progress monitoring in collaboration with the Impact Director. This role also interacts with City Year HQ Learning and Development, Impact, and Service Delivery points to develop and implement the site’s learning and development strategy. This position requires a skilled educator and effective communicator with a passion for equitable education and a belief in the transformative power of young people.

Job Description

Responsibilities:

Implement and Manage AmeriCorps Member Learning and Development 

Create, implement and manage CYNH Learning and Development strategy, aligned with the HQ curriculum and research of best practices in education, to build site’s capacity to maximize impact and ensure corps member training is aligned with and focused on meeting key service outcomes. 

• Collaborate with the site Impact Director and Impact Managers, HQ Impact, and Service Delivery to develop the site’s overall strategy for learning and development through thoughtful and timely data analysis and progress monitoring and takes into account varied trainings for high school and college graduates to help AmeriCorps members in their service delivery and to develop service delivery and leadership skills. 
• Plan and execute all Learning and Development for the site. 
• Lead content design and delivery of training to meet site learning needs for effective academic and socio-emotional learning services. 
• Serve as site Learning & Development point to ensure successful implementation of program. 
• In partnership with the Impact Staff, coordinate AmeriCorps Service Leader training throughout the year 
• Secure venues and other resources for training 
• Evaluate the Learning and Development program on an ongoing basis to ensure training aligns with the program service model, meets corps members, Impact staff, and external partner needs. 
• Develop and manage external relationships with speakers/ trainers/facilitators who can support the Learning and Development program and provide high-quality learning and training to AmeriCorps members. 
• Ensure high quality content development and delivery.   

Observation and Coaching  

• Align observation and coaching practices with learning and development outcomes.   
• Understand, prepare, and provide Tier 1, Tier 2, and Tier 3 coaching to ACMs, with a focus on Tier 2 & 3 as needed. 
• Support and observe IMs in observation practices and feedback facilitation in order to meet academic strategy and data outcomes. 
• Oversee feedback loop that improves and enhances the corps and staff experience for learning and development trainings throughout the year. 

AmeriCorps Member Experience 

• Support and execute initiatives, such as recognition activities, to promote a positive service year.  

• Collaborate with site leadership and the Impact team to coordinate Leadership After City Year (LACY) and career development opportunities, meeting corps members' needs. 
• Support the planning and execution of AmeriCorps Member Experience initiatives (e.g., recognition and appreciation activities) to promote a positive service year. 

Data Informed Practice 

• Manage implementation of learning from student-level data to improve in-school service.  
• Manage student-level data collection to enhance in-school service, collaborating with the data and analytics coordinator for impact performance metric data. 
• Monitor student-level progress and performance data and maintain cyschoolhouse, City Year’s internal data management system (e.g., academic assessment scores, course grades, behavior incidents, daily attendance). 
• Manage implementation of learning from partner and ACM survey data to inform and improve AmeriCorps member experience.  

Participation in Organizational Initiatives 

Participate in ensuring that site-wide goals are met through the applicant interview process, stakeholder engagement, service day participation, and cross-departmental committees as needed. 

• Devote up to 10 days per year to conduct AmeriCorps member recruitment interviews. 
• Assist with MLK Day, Opening Day, Annual Gala, Graduation, and other site-wide designated events. 
• Attend City Year trainings, conferences, and other local and national events. 

Experience and Qualifications:
We know that hardly anyone ‘checks ALL the boxes’ on job requirements, and that’s okay! If many of the items listed below describe you and your experiences, we’re excited to talk with you and encourage you to apply.  We’d also like to get to know the person behind the resume. Please submit a thoughtful cover letter (1 page is just fine) that explains how your skills, knowledge, and experiences are assets to this position and the team.   

• Bachelor’s degree required in Education, Social Work, Urban Studies, Youth Work, or related field 
• Master’s Degree in Education, Teaching, Teaching and Learning (MATL), or Education Policy preferred 
• Awareness of, commitment to, and experience with promising workplace practices grounded in diversity, belonging, inclusion, and equity (DBIE)   
• Experience teaching and leading learning experiences for students in grades 3-9 preferred 
• Fluency in educational standards and metrics, with the ability to direct improvements to instructional practice using data 
• Strong interpersonal and relationship-building skills 
• Strong group facilitation skills 
• Demonstrated successful track record in differentiating instruction for diverse learners and improving student achievement 
• Experience and demonstrated expertise as an Instructional Coach 
• Strong knowledge of literacy and/or mathematics/Common Core Mathematics and/or English Language Arts and Literacy Standards 
• Experience teaching Multilanguage/English Language Learners 
• Special education license, experience, and/or expertise is a plus 

Essentials habits and mindsets for success at City Year and in this role: 

• Growth and asset mindset when problem-solving and strengthening existing or building new systems  
• Commitment to a cause greater than self 
• Ability to center the humanity of others in all work 
• Attention to details that matter 
• Energized by working with diverse teams and stakeholder groups committed to expanding educational opportunity in New Hampshire and advancing social justice 
• Outstanding planning skills - strong attention to detail and the capacity to imagine, plan and implement
• Belief in youth as agents of social change 
• Ability to recognize the importance of an integrated approach to academics and socio-emotional development 

Benefits