Learning and Development (L&D) Administrative Associate

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

The L&D Administrative Associate is responsible for the administrative responsibilities required for the various L&D initiatives across Starr’s organization.  This includes assisting with scheduling and tracking, compiling reports regarding the effectiveness of programs, reviewing training requests, helping to maintain the professionalism of Starr University, Starr’s Learning Management System (LMS), etc. 

Reporting to the Director, Global Learning and Development, you will be responsible for understanding established policies (and recommending updates where needed) and confirming that processes subject to those policies are being properly followed.  You are primarily responsible for providing outstanding customer service and ensuring that the L&D experience for our employees is positive and repeatable. 

Key Responsibilities:

• Review various requests for training materials, designation materials, tuition reimbursement, and other training requests.  Ensuring that Starr’s policies are current and make sense both for the company and employees. 
• Conducting all the scheduling required for training sessions, including booking hotels if applicable, ordering tickets for Yankees/Knicks/Rangers games, reserving conference/boardrooms as needed, ensuring internal and external vendors have the I.T. and other support required, ordering and being responsible for food delivery and disposal, creating name tents, etc.  Everything needed to ensure that the event presented is positively memorable and impactful.   
• Reviewing, recommending, and ordering merchandise for those participating in various Starr programs, and to provide to other employees deserving recognition.
• Reporting: 
  • L&D programs—Creating reports to track the L&D spend and results throughout the year, while also tracking completion of designation and other programs.     
  • Performance Management—Tracking the results on the various Performance Management programs (Goal Setting, Talent Evaluations, Performance Evaluations, etc.). 
  • Associate and Professional turnover—Keeping these two turnover reports updated and providing accurate data but also analyzing them to provide thoughtful information regarding turnover.  
• You will also be a subject matter expert on the administrative capabilities of Starr University, Starr’s Learning and Development system (Cornerstone is the vendor).   
• Ensuring all new hires are properly added to Starr University for the various onboarding, orientation, and compliance responsibilities that are needed.
• Building out Town Halls on Starr University, sending invitations to all employees, and editing and posting Town Halls once they’re completed. 
• Processing the various L&D bonuses/reimbursements available through the L&D/Tuition Reimbursement/Actuarial Study policies.  Ensuring all necessary approvals and documentation are submitted to properly document the bonus requests being submitted and working with Compensation to communicate the bonus information to Payroll.
• Checking termination tickets to determine if exiting employees owe money to Starr for bonuses or materials paid to them. 
• Uploading new internal or external materials into Starr University as they are updated/created.
• Create, send, and evaluate the results of thoughtful evaluations to assess the various participants’ view of the training they attended/participated in. 

Qualifications:

• Bachelor’s degree.
• Prior professional work experience (internship) preferred. 
• An ability to focus on details and understand the importance of process in establishing policies. 
• Some experience with learning management systems (LMS) preferred; familiarity with Cornerstone LMS a plus.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple projects and priorities in a fast-paced, dynamic environment.
• Strong analytical and problem-solving abilities.

Physical Requirements:

• Minor lifting and moving on items 10-15 lbs (merch and food). 

For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $50,000-$70,500

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.