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Learning and Development Facilitator
Contract: permanent
Working hours: 35 hours per week
Salary: £42,445
Location: London (Hybrid) with travel to our regional hubs
Reporting to: Learning and Development Delivery Partner
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
What You’ll Do:
You will be responsible for delivering engaging and inclusive learning experiences through a blend of face-to-face, virtual and mixed learning methods. Working closely with subject matter experts, you will design and deliver training that develops technical knowledge, regulatory understanding and essential soft skills, adapting your approach to suit different learning styles and ensuring all learners can actively participate and succeed.
You will support learners throughout their development journey, providing coaching, guidance and constructive feedback to help them build confidence and capability. The role also focuses on continuous improvement, using feedback and assessment outcomes to enhance training content and delivery, while staying up to date with learning best practice. Working collaboratively with colleagues across the organisation, you will help ensure learning solutions are inclusive, accessible and aligned with organisational goals.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Minimum Criteria:
• Proven background in presentation and facilitation, with the ability to engage and inspire learners.
• Experience of using various training tools and technologies, including virtual learning platforms.
• A track record of both designing and delivering training both in person and virtually.
• A background of working within an in-house Learning and Development function.
What you’ll bring?
• Commitment to fostering an inclusive and supportive learning environment.
• Ability to work collaboratively with a diverse range of stakeholders.
• Strong organisational skills and attention to detail.
• A proactive and innovative approach to problem-solving and continuous improvement.
• Excellent interpersonal and communication skills, with a sensitivity to diverse learning styles and needs.
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
• Wellbeing: [Health plan, gym memberships, mental health support]
• Growth: We invest in your future with [courses, mentorship, promotions]
• Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy.
Apply in a few minutes using your CV
Applications need to be submitted by 23:59 on Sunday 16th August.
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria for the role to interview. Interviews may be conducted via video, telephone, or an panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria.
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Skills Required
- Proven background in presentation and facilitation, with the ability to engage and inspire learners.
- Experience of using various training tools and technologies, including virtual learning platforms.
- Track record of designing and delivering training both in person and virtually.
- Background of working within an in-house Learning and Development function.
- Commitment to fostering an inclusive and supportive learning environment.
- Ability to work collaboratively with a diverse range of stakeholders.
- Strong organisational skills and attention to detail.
- A proactive and innovative approach to problem-solving and continuous improvement.
- Excellent interpersonal and communication skills, with sensitivity to diverse learning styles and needs.
What We Do
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example: o bank accounts, payments and cards o payment protection insurance (PPI) o home, car, travel and other types of insurance o loans and other credit, like car finance o debt collection and repayment problems o mortgages o financial advice, investments and pensions If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right. When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives. Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website
