Learning and Delivery Specialist

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

As a Learning & Development (L&D) Delivery Specialist in the Customer Success (CS) organization, you will play a pivotal role in unleashing the potential within our teams and organization. You will be instrumental in identifying and bridging capability gaps to equip Remitlians with the skills and knowledge necessary to achieve business goals. This position demands a deep passion for, and expertise in, cultivating a culture of excellence through continuous learning and development.

You Will:

• Conduct L&D needs assessments with defined data-driven success measures in collaboration with key stakeholders.
• Develop innovative, scenario-based L&D delivery programming in partnership with Design peers for domain expertise, leadership, and soft-skills development.
• Deliver dynamic, interactive, appealing, and audience-specific instructor-led sessions.
• Ensure all L&D Delivery solutions employ Adult Learning Principles.
• Lead practice exercises (e.g., system demonstration, role-play) and other knowledge transfer evaluation components to assess topic understanding and application.
• Assess and measure the impact and effectiveness of L&D offerings for improvement opportunities through data collection and analysis.
• Partner with L&D Delivery and Design peers to develop best in class L&D experiences that have measurable business impact

You Have:

• At least two (2) years of experience delivering operational and soft skill instructor-led sessions.
• Deep expertise in a variety of proven L&D delivery methodologies and up-to-date with current industry L&D delivery best practices and tools.
• Extensive experience working with business leaders of all levels and influencing delivery strategies for business impact.
• Excellent command of English, both verbal and written.
• Strong decision-making, influencing, communication, and interpersonal skills, with the capacity to engage with all departments and organizational levels.
• Exceptional presentation and facilitation skills that are customized to the session's purpose and audience, and are engaging and impactful.

• Ability to operate effectively in an ambiguous, fast-paced, rapidly changing environment, managing multiple priorities simultaneously as an individual contributor that is part of a team.

• An autonomous bias for action work ethic with a track record of delivering results with minimal supervision as an individual contributor.
• Eager and quick to learn, with a high level of enthusiasm, focus, and motivation.

Our Benefits:

• In Site Subsidized Meals
• Transportation
• Premium Language Bonus
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Private Life Insurance
• On site Clinic and Remitly Doctor
• Continuous learning tools & certification programs
• Reduced Working Hours per Week (from 48 to 40)
• Two consecutive days off

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.