Learning Administration (SuccessFactors) Specialist

Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Talent Management Admin (2761204)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
The Project Specialist III, Learning Administration is a SuccessFactors Learning Management System (LMS) subject matter expert, heavily experienced and knowledgeable in managing and providing consult on the functionality of the SuccessFactors learning platform and designing high-level learning solutions with self-confidence and minimal supervision.
Examples include publishing learning items, creating scheduled offerings, user groups and assignment profiles, troubleshooting Tier 2 and Tier 3 LMS issues - assessing if they are platform-based or content/item-based, performs standard UAT and release testing, as well as, understanding LMS integrations, implementations and reporting.
Responsibilities:

• Provide Learning Management System (LMS) support for multiple domains and brands;
• Consult with brand learning specialists to load, test, maintain content and assignment profiles, and deploy learning in the LMS;
• Report results of learning programs and processes
• Manage LMS group email account, SharePoint site folders and ServiceNow ticketing to resolve SuccessFactors learning issues; coordinate and support the efforts of LMS Administrator to meet SLAs for issue resolution
• Assess course inventory of LMS, and coordinate with content owners and vendors;
• Maintain systems for delivery of project intake forms;
• Complete LMS changes and content updates, as requested
• Represent the LMS in support of brand and department projects
• Manage ticket escalations from Admin team
• Ongoing support, mentorship, and training of Spec II and Admins
• Proactively participates in team meetings sharing learning, observations, and recommendations for continuous improvement

Experience and Skills:

• Bachelor's degree or equivalent combination of education and experience
• PHR/SPHR or SHRM certification preferred
• SAP SuccessFactors LMS certification preferred
• 5+ years of LMS experience (HR, Payroll or IT experience may be substituted for part of this experience)
• Recent system administration experience of an LMS system required, preferably SAP SuccessFactors.
• 1+ recent LMS implementations and/or integrations for SAP SuccessFactors strongly preferred.
• Project and product management experience strongly preferred.
• Strong HR systems knowledge
• HR process knowledge
• SuccessFactors LMS
• Oral & Written Communication
• Presentation skills
• Strong Analytical Skills
• Advanced MS Excel, Word, Powerpoint, Access
• Attention to Detail
• Negotiating skills
• Program and Project Management
• Continuous improvement expertise
• Technology skills including Microsoft Office (required), learning management systems, database software, audiovisual and online meeting tools (e.g. MS Teams).
• Excellent analytical, written, interpersonal communication skills.
• Ability to prioritize multiple tasks/projects and meet deadlines with a strong sense of urgency.
• Demonstrated ability to quickly master processes and practices and improve upon them with experience.
• Basic understanding of content
• Customer Focus
• Initiative
• Strategic Planning

#LI-ES1 #LI-HYBRID
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Job Requisition: 399137_external_USA-MA-Quincy