Lean Sigma Green Belt (Engineer II, Process Improvement)

Job Description:

The Engineer II, Process Improvement will drive the adoption of lean principles throughout NextGen Healthcare's R&D organization, transforming how we develop, deliver, and support our healthcare platforms. You'll champion continuous improvement, turning operational excellence into product capabilities that give providers more time to care for patients.

Cross-Functional Collaboration

• Partner with product, engineering, implementation, and leadership teams to identify and support improvement opportunities.
• Support and drive outcomes from kaizen events, process flow mapping, and value stream analysis workshops.
• Build strong relationships across all organizational levels to promote lean thinking.
• Provide peer support and share lean best practices across teams.

   
Process Improvement & Innovation

• Analyze workflows to identify inefficiencies and eliminate waste.
• Recommend and implement lean solutions that improve speed, quality, and customer value.
• Contribute to the development of scalable, standardized work processes.
• Translate operational improvements into actionable product and service enhancements.

 
Strategic Support

• Assist Black Belt and leadership teams in enterprise-wide transformation initiatives as a support contributor.
• Support the development of dashboards and metrics to track improvement.
• Ensure process improvements align with customer needs and business outcomes.
• Support the evolution of a continuous improvement culture and methodology.

Project Execution

• Independently lead small-sized improvement projects.
• Serve as a key contributor on larger initiatives.
• Document and share best practices to promote sustainable change.
• Use data-driven methods to validate improvements and demonstrate ROI.

Perform other duties that support the overall objective of the position.

Education Required:

• Bachelor’s degree required (preferably in Business Administration, Business, Engineering or Computer Science)
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 3 - 6 years of experience applying lean principles in a software or technology environment.
• Proven track record of delivering measurable process improvements.
• Experience working with cross-functional teams, including technical and non-technical stakeholders.

Preferred:

• Experience in B2B SaaS or enterprise software.
• Background in healthcare or health IT.
• Exposure to product management, software development, or technical operations.

License/Certification Required:

• Active Lean Six Sigma Yellow and Green Belt certification (or in progress) from ASQ, IASSC, CSSC, or equivalent.

Knowledge, Skills & Abilities:

• Knowledge of: Proficient in lean tools and methodologies (e.g., 5S, Kaizen, PDCA, Value Stream Mapping). Familiarity with Agile and software development lifecycle. Familiarity with DevOps, CI/CD, or modern delivery practices preferred. Knowledge of complementary methodologies (Agile, Design Thinking, Theory of Constraints) preferred.
• Skill in: Skilled in data analysis and visualization to support decision-making. Strong communication and facilitation skills across all organizational levels. Persistent and patient change agent with a problem-solving mindset.
• Ability to: Ability to adapt lean concepts to software and service delivery contexts. Ability to influence without direct authority. Comfortable supporting and coaching peers in lean principles.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.