At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
Forrester’s Leadership Enablement Program Manager empowers our sales and customer success leadership team by impacting performance, increasing client retention, and elevating leadership rhythms across the team. This individual develops programs and facilitates training for managers to effectively lead within a dynamic environment, coach their teams to balance retention and growth activities, and adopt Forrester’s Agile Selling Technique. Our ideal candidate has a strong background in operational excellence, sales leadership, sales enablement, and leadership development and facilitation.
Job Description:
- Tailor an onboarding program that set new Forrester sales and customer success managers up for success toward delivery of exceptional value to customers from day one and effective team leadership.
- Develop and deliver leadership training programs for tenured sales and customer success managers, focusing on their ability to inspire teams, optimize customer outcomes, and drive success using the Sales Manager Flywheel.
- Equip managers with proven tools, frameworks, and best practices to lead high-performing teams that consistently prioritize customer needs, adapt to change, and deliver measurable impact.
- Provide ongoing coaching and mentorship. Help managers become confident leaders who inspire their teams to exceed customer expectations and achieve exceptional results.
- Develop and maintain actionable manager playbooks. Empower leaders with tools, best practices, and clear guidance to confidently coach their teams, make data-driven decisions, and deliver exceptional customer-focused solutions.
- Enhance opportunity review and coaching capabilities by leveraging Forrester’s customer-centric sales methodology. Guide managers in delivering impactful outcomes for customers.
- Train and enable managers to use sales data and analytics effectively. Partner with sales operations in uncovering coaching opportunities, tracking performance, and driving accountability — all with the goal of improving customer outcomes and team success.
- Strengthen opportunity management practices across sales teams. Ensure managers set the tone and lead by example, always prioritizing customer needs.
- Collaborate with sales operations in developing training programs that help managers refine their pipeline inspection skills, identify gaps, and proactively drive opportunity management to create customer value.
- Work with sales operations in providing managers tools and resources to monitor and optimize pipeline health, enabling more accurate forecasting and seamless deal execution that aligns with customer priorities.
Job Requirements:
- Seven-plus years of experience in sales leadership, sales enablement, sales leadership development, or a related role.
- Success in driving leadership transformation, improving retention, and optimizing sales team performance.
- Expertise in sales processes, methodologies, pipeline management, and opportunity management.
- Familiarity with retention strategies and balancing growth and retention priorities.
- Demonstrated ability to coach and enable managers to lead effectively in changing environments.
- Strong analytical skills and proficiency in leveraging sales data and reporting tools to drive decision-making.
- Experience in implementing data-driven coaching practices across sales teams.
- Exceptional interpersonal and communication skills; the ability to influence and collaborate across all levels of the organization.
- An active listener skilled in providing and receiving feedback.
- The ability to lead change in fast-paced, complex environments.
- Familiarity with Salesforce.com is preferred.
- Strategic thinker with the ability to identify gaps and develop scalable solutions.
- A results-oriented leader who excels at driving measurable outcomes.
- Relationship builder and trusted advisor to sales managers and leadership teams.
- Adaptable and proactive, thriving in a dynamic and fast-changing environment.
Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidate’s primary work location, experience, training, education, and credentials.
Base salary range: $110,000 - $180,000
For information on benefits, please visit: https://forresterbenefits.com/
The application deadline is November 30, 2025. Please refer to the job posting on Forrester.com careers page if the deadline has been extended.
We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
Explore #ForresterLife on:
Glassdoor
FLSA Status:
Exempt
Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to [email protected].
Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment.
Benefits at a Glance
Benefits at a Glance - Cambridge
Similar Jobs
What We Do
Forrester is one of the most influential research and advisory firms in the world. We help business and technology leaders use customer obsession to accelerate growth by putting their customers at the center of their leadership, strategy, and operations. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and chart new paths. Our unique insights are grounded in annual surveys of more than 675,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective methodologies, including Forrester Wave™ evaluations; over 52 million real-time feedback votes; and the shared wisdom of our clients
