Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
•Keeps geo leadership informed of the talent strategy, and provides insight on managing the talent landscape to support meeting business objectives
•Regularly interacts with a geo’s leadership team to drive support and alignment with all LD initiatives and activities
•Ensures that LD processes are implemented and followed in the geo
•Keeps the employee base informed of LD processes, learning events, and the overall learning journey (through roadshows, reports, regular correspondence, and effective communication channels)
•Plans, coordinates, implements/delivers all LD learning events and processes for an assigned geo.
•Manage and facilitate the standard development programs of supervisors, managers, and sr. managers across different functions
•Ability to design learning solutions that are relevant, simple, and scalable
•Works collaboratively and effectively with operations and support departments in the geo to provide subject matter consulting to design, develop, and implement instructional content, courses and projects that enrich learning using technology, hybrid and traditional courses, including the integration of participant learning outcomes
•Works with the global leadership development team for global projects and support
3. QUALIFICATIONS
Experience:
•Bachelor’s degree in related field from a four-year college or university or five years leadership experience preferably in a call center environment or equivalent combination of education and experience
•Min 2 years in a supervisory role and/or exposure to leadership training is a strong plus
•Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook
•Strong exposure to BPO Operations is a plus
Core competencies:
•Excellent oral and written communication skill
•Excellent presentation skills (classroom and virtual)
•Strong work-ethic, with organizational and interpersonal skills
•Schedule flexibility
•Analytical and problem-solving skills
•Strong ability to multitask
•Ability to function in a fast paced environment
•Dependability regarding completion of assignments and attendance
Leadership Development:
•Learning Design & Delivery Methodologies: Understanding of and experience with various learning methodologies and their accepted use
•Virtual Learning: Experience in design and delivery of effective virtual learning events, across different employee levels
•Learning Evaluation: Knowledge of and experience with measuring the impact of learning initiatives and their business results
•Learning Needs Analysis: Ability to understand a business or performance gap, determine if it is caused by a learning need, and the ability to articulate what learning initiatives may impact the need
•Experience using Adobe Captivate or other equally sophisticated design tools is a plus
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Skills Required
- Bachelor's degree in a related field, five years of leadership experience, or an equivalent combination of education and experience
- At least two years of supervisory experience and/or exposure to leadership training
- Proficiency with Windows programs, including Microsoft Word, Excel, PowerPoint, and Outlook
- Strong exposure to BPO operations or call center environments
- Excellent oral and written communication skills
- Excellent classroom and virtual presentation skills
- Strong organizational, interpersonal, and multitasking skills
- Analytical and problem-solving skills
- Ability to work in a fast-paced environment with schedule flexibility
- Knowledge of learning design and delivery methodologies
- Experience designing and delivering virtual learning events for different employee levels
- Experience measuring the impact and business results of learning initiatives
- Ability to conduct learning needs analysis and identify performance gaps
- Experience using Adobe Captivate or comparable instructional design tools
Everise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everise and has not been reviewed or approved by Everise.
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Fair & Transparent Compensation — Pay is often described as acceptable to good in aggregate, with compensation appearing more favorable in higher-level corporate or technical roles. Typical frontline pay bands are described as aligned with broader BPO norms, which can make offers feel straightforward to benchmark.
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Flexible Benefits — A broad, big-company benefits menu is presented, including multiple insurance lines, FSAs, and optional supplemental coverages. The availability of add-on options like legal services, pet insurance, and discounts supports a pick-and-choose approach for different needs.
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Wellbeing & Lifestyle Benefits — Services like an Employee Assistance Program and lifestyle-oriented add-ons (e.g., gym discounts, legal plan, pet insurance) are part of the rewards mix. Tuition reimbursement is also positioned as a supportive benefit that can extend value beyond cash compensation.
Everise Insights
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness
