Director of Program Implementation

Position Title:               Director of Program Implementation

Department:                Business Development

Location:                      Remote

Reports To:                   VP - Business Development

Installation Made Easy (“IME”) provides software and process management that enable retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. IME senior management has over 100 years of retail management and home improvement industry experience.

The Director of Program Implementation is a highly strategic and operationally rigorous role responsible for driving the successful configuration and maintenance of partner programs across IME’s proprietary platform. This individual will serve as a business leader within the organization—someone who thrives on clarity, accountability, and outcomes.

You will oversee a team of configuration analysts and ensure the accurate, timely, and scalable execution of all system configuration work. You will bring strong leadership discipline to a highly detailed systems-driven function—ensuring priorities are clear, workloads are aligned, and stakeholders are effectively supported. You must be relentless in your pursuit of accuracy, highly effective at organizing people and tasks to meet business goals, and confident in saying “no” when priorities demand it.

Essential Functions:

• Lead, manage, and develop a high-performing team of Program Implementation Analysts.
• Own the daily intake, triage, and assignment of configuration tickets with accurate prioritization and alignment with business needs.
• Provide both strategic and tactical support for ongoing program maintenance.
• Develop rigorous quality assurance processes for excellence in:
• Initial program launches
• System changes, enhancements, and fixes.
• Recurring audits of existing configurations.
• Serve as key cross-functional liaison with Program Development, Software, Operations, and Executive teams.
• Communicate clearly and assertively when priorities conflict, maintaining a strong commitment to delivery quality and operational focus.
• Refine team processes, workflows, and documentation continually to ensure long-term scalability and effectiveness in a fast-paced, deadline-driven environment.
• Perform other duties as required.

Minimum Qualifications:

• Bachelor’s Degree in Business, Operations, Information Systems, or a related field.
• Proven experience as a business-minded leader who brings order, structure, and clarity to complex workflows.
• Exceptional attention to detail with a track record of delivering error-free outputs.
• Strong Excel skills and data manipulation.
• Superior written and verbal communication skills.
• Expert organizational and time management capabilities.
• Ability to navigate ambiguity and pivot confidently in response to changing priorities.
• Skilled at assertive yet constructive communication with both peers and executives.
• Experience coordinating and motivating cross-functional teams toward shared objectives.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Benefits to working with IME: 

• 100% remote work environment
• Employer provided equipment.
• Medical, dental, and vision insurance
• Health savings plan includes employer contribution to health savings account.
• Medical and dental flexible spending accounts
• Company paid basic life, short-term disability, and long-term disability insurance.
• 401K plan with employer match
• Company matches 100% of the first 4% of salary deferrals.
• All contributions, including employer contributions, are 100% vested immediately.
• Employee discount program for Electronics, Groceries, Travel, Entertainment, and more
• Employee assistance program
• Pay on demand.
• Critical illness, hospital indemnity, group accident, and legal insurance
• Paid time off.
• And more!

We are an Equal Opportunity and Drug-Free Workplace.

The Job Description is not an exhaustive statement of all duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications. The Job Description does not constitute an employment contract of any kind.