Role Overview
As a Splunk Customer Success Executive (CSE) Manager, you will lead a team of high-performing Customer Success Executives tasked with empowering our customers to achieve their goals with Splunk. You will be responsible for defining and executing technical adoption strategies, managing complex enterprise-level customer journeys, and encouraging an AI-first, activated culture. You will act as a key leader within the Asia region, ensuring our teams deliver seamless value, drive renewals, and expand our footprint through meaningful customer success outcomes.
Your Impact
- Strategic Leadership: Develop and execute multi-year regional adoption strategies aligned with Cisco and Splunk’s vision. Integrate AI-driven predictive analytics to optimize prioritization and accelerate customer value realization.
- Customer Delivery & Experience: Serve as a trusted advisor to senior executives in the Asia region. Build strong interlocks with Product Specialists, Sales, and Renewal Specialists to provide industry-leading technical adoption.
- Operational Excellence: Lead regional business strategies that balance competing priorities. Champion the integration of AI methodologies for scalable adoption across complex, multi-product, and multi-technology deployments.
- People Leadership & Culture: Lead as a role model by living Cisco’s Guiding Principles. Mentor and coach your team to foster innovation, inclusivity, and high performance. Cultivate an AI-first mindset, modernizing workflows and clarifying ownership.
- Regional Stewardship: Oversee the CSE function across ASEAN, Korea, Greater China, and India. Navigate diverse regional business environments to drive a unified "One Cisco" engagement approach.
Minimum Qualifications
- Experience: Bachelor’s degree + 12 years of related experience (or equivalent Masters/PhD).
- Leadership: Minimum of 2+ years of formal supervisory experience managing teams.
- Domain Expertise: 7+ years of practical experience in the technical domain (Cybersecurity, IT Operations, or Observability). Must be able to relate to and guide the team on the technical aspects of the Splunk portfolio.
- Regional Track Record: Demonstrated experience working in the Asia region within a multinational software/SaaS organization.
- Executive Presence: Proven track record of working at an Executive (C-Suite) level, advocating for and securing engagement on both the Customer and Vendor side.
- Communication: Ability to communicate clearly in English with customers and senior stakeholders, articulate Cisco’s value proposition, and speak on behalf of Cisco at regional industry events.
- Collaboration: Strong ability to manage cross-functional stakeholders (Sales, Engineering, Partners) to drive coordinated efforts.
Preferred Qualifications
Hands-on experience using Splunk or adjacent technologies in large enterprise environments.
Experience in managing teams with both direct and indirect reporting lines.
Proven success in navigating the unique regulatory and business landscapes of the Asia region.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor’s degree and 12 years of related experience, or equivalent Master’s or PhD qualification
- At least 2 years of formal supervisory experience managing teams
- At least 7 years of practical experience in cybersecurity, IT operations, or observability
- Experience working in the Asia region within a multinational software or SaaS organization
- Proven experience working with and securing engagement from C-suite executives on customer and vendor sides
- Clear English communication with customers and senior stakeholders
- Ability to articulate Cisco’s value proposition and represent Cisco at regional industry events
- Ability to manage cross-functional stakeholders across sales, engineering, and partners
- Hands-on experience using Splunk or adjacent technologies in large enterprise environments
- Experience managing teams with direct and indirect reporting lines
- Experience navigating regulatory and business landscapes in Asia
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as broad, with medical options including PPOs, high-deductible plans, and regional HMOs. Feedback suggests robust wellness and mental-health resources, with some locations offering on-site support and second medical opinions.
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Leave & Time Off Breadth — Time off is highlighted through paid holidays, paid time off, and additional recharge days such as “Days for Me,” with generous volunteer time also mentioned. Feedback suggests these programs help support rest, volunteering, and critical life events.
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Parental & Family Support — Parental and family support appears extensive, including paid child-bonding leave, family medical leave, and caregiving resources. Observations also point to family-planning assistance and adoption or surrogacy support in some regions.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
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