As an Arc’teryx Store Lead, here’s what you’d be doing:
- Leading in alignment with the Arc’teryx Vision, Purpose and Values
- Supporting the entire in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
- Supporting product guides in delivering a world-class guest experience through authentically sharing technical product knowledge
- Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week
- Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people)
- Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
- Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
- Supporting inventory management throughout the day to maximize sell-through, including receiving, processing, restocking and destocking, and visual merchandising
- Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
- Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
- Networking with potential partners to support events and to help maximize brand engagement in the community
- Managing the opening and closing procedures for the store, as designed by the company and leadership team
- Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
- Rotating through areas of focus to deep dive into each of the five pillars of the business
- Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade-ins, purchases, and returns
Are you our next Store Lead?
- You have one or more years of leadership experience, and 1 – 2 years of retail experience
- You are excited by the opportunity of unlocking someone’s potential, and coaching others comes naturally
- You have a passion for customer service and delivering an exceptional experience for guests; because of your enthusiasm, others are eager to join you and follow your lead
- You seek and offer relevant feedback, coaching and development in the moment
- You are comfortable adhering to and enforcing health and safety guidelines at all times
- You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
- You have strong time management skills and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed
- You remain highly flexible and adaptable when faced with ambiguity
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
- You have strong written and verbal communication
- Ability to lift up to 30 lbs
Expectations:
- All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
- You are fully accountable for and oversee the execution of all deliverables on the Store Lead Role and Responsibilities document, and you perform the role responsibilities of the Product Guide as needed
- Under the direction of the Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
Availability Requirements:
- Maintain availability across six (6) days per week, including Friday, Saturday, and Sunday, to support peak business periods and operational requirements.
- Work a range of shifts every week, including peak days and high-traffic periods, with schedules aligned to business needs and priorities.
Full-Time (30-40/hours per week) employees must:
Compensation:
Total Rewards
Most new team members join between this range, where they can contribute right away while continuing to grow their craft. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
Additionally, the role is eligible to participate in a bonus plan based on the performance of their store.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life. Eligibility varies based on regularly scheduled hours.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
- Time & Flexibility - Paid time off, and ''Live it, Learn It'' Days (dedicated paid days to get outside & explore).
- Wellbeing - 24/7 Employee Assistance Program (EAP)
- Health - Extended health, dental, and vision coverage, including mental health support, fertility benefits, and a 24/7 Employee Assistance Program (EAP) (full time employees)
- Financial wellbeing - Immediately vested 401(k) retirement savings plan matching, eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase Program (ESPP), where applicable (full time employees)
- Family support - Parental leave for birthing and non-birthing parents, including an option to ease the transition back to work (full time employees)
*Eligibility for certain programs may vary by role.
Equal OpportunitySkills Required
- One or more years of leadership experience
- 1-2 years of retail experience
- Availability to work Black Friday and the holiday season (second week of December through end of holiday returns period)
- Maintain availability across six days per week, including Friday, Saturday and Sunday; work varied shifts
- Full-time availability (30-40 hours per week)
- Ability to lift up to 30 lbs
- Strong written and verbal communication skills
- Ability to coach, give feedback, and develop team members
- Comfort adhering to and enforcing health and safety guidelines
- Ability to perform Product Guide duties as needed
- Use Point of Sale system to accurately process transactions, returns, warranties, and trade-ins
What We Do
Arc’teryx is a global design company based in North Vancouver, B.C. that specializes in technical high-performance outerwear and equipment. We design and manufacture a wide range of mountain sports outdoor apparel and equipment for all conditions and experiences, including mountaineering, ice and rock climbing, skiing, snowboarding, and trail running. Our company is built on a passionate and relentless commitment to design, craftsmanship and performance. We have a unique construction process that enables us to create technical products that can be trusted to perform at the point of extreme need. We are uniquely positioned in our industry as we have our own factory located in New Westminster, BC, which enables us to build products with a meticulous focus on detail and performance. We leverage this manufacturing knowledge and share it with our global partner factories. In the Coast Mountain Range behind our headquarters and design centre in North Vancouver, we field test our products in real world conditions allowing us to create the best-fitting, longest-lasting, highest-performing technical products available. We distribute our outerwear and equipment through more than 3,000 retail locations worldwide, in over 40 countries globally, including 38 branded and outlet stores in Europe, North America and Asia. The company started with six employees in 1989 and now has more than 1000 employees in Canada.
