Lead, Workforce Operations

• Full-time, Fixed Term position until 31 December 2027 (Secondment Backfill)
• Salary HEW 8 ($121,213 - $136,507 p.a.) + 17% Superannuation and Flexible Working Arrangements
• Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

About the Role

We are seeking an experienced people leader to lead our Workforce Operations team and support the delivery of effective, responsive and continuously improving workforce services across STEM College.

The ideal candidate will bring strong experience leading and developing teams within a service delivery environment, with the ability to manage competing priorities, plan and balance workloads, and build a positive and accountable team culture.

Experience within HR or workforce operations would be highly regarded; however, we are particularly interested in candidates who can demonstrate:

• Strong people leadership and team management experience
• Service delivery and operational management capability
• Workforce and workload planning
• Continuous improvement and service optimisation
• Using data and reporting to monitor performance, identify trends and inform priorities
• Strong stakeholder management and the ability to navigate complex service environments
• Experience leading teams through change and embedding new ways of working

This is an opportunity to lead an established and capable team, shaping and guiding the continued development of the Workforce Operations function. The role will focus on strengthening ways of working, building team capability, and driving continuous improvement in how workforce services are delivered across STEM College.

To be successful in this position, you’ll have:

• Demonstrated experience leading service-based teams to deliver consistent, high-quality operational outcomes, including coaching, developing and managing team performance.
• Strong understanding of workforce processes, systems and compliance requirements, ideally within a higher education environment.
• Proven ability to establish and maintain governance frameworks, ensuring consistent application of policies, procedures and standards.
• Experience driving continuous improvement, including process standardisation, automation and service optimisation.
• Strong stakeholder engagement and advisory capability, with the ability to influence and guide senior stakeholders.
• Highly developed analytical skills, including the ability to interpret data, identify trends and provide insights to inform decision-making.
• Demonstrated capacity to exercise sound judgement, work independently and manage competing priorities in a high-volume operational environment.
• Demonstrated knowledge of, and ability to interpret and apply, relevant policies, procedures and standards, providing practical and consistent operational advice.
• Highly developed written and verbal communication skills, with the ability to prepare clear, concise reports, briefings and correspondence, and facilitate effective discussions.
• Strong relationship management and negotiation skills, with the ability to work effectively with College leadership, academic and professional staff, and central service partners.
• High-level digital and systems capability, including proficiency in business systems, spreadsheets, databases and reporting tools to support operational management and data integrity.
• Relevant qualification and/or relevant industry experience.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the STEM College

The STEM College holds a leading position and expertise in the science, technology, engineering, mathematics, and health (STEM) fields.  We are uniquely positioned to influence and partner with industry as never before. 

The STEM College is a community of exceptional STEM researchers, teachers, inventors, designers and game-changers, supported by talented professional staff. We offer higher education programs across all STEM disciplines at the Bachelor, Master and PhD levels, and ensure our students experience an education that is work-aligned and life-changing.

The College is renowned for its exemplary research in many STEM areas including advanced manufacturing and design; computing technologies; health innovation and translational medicine; nano materials and devices; and sustainable systems. Our brilliant researchers attract funding from government and industry sources. 

Industry is at the heart of what we do. It ensures our research has real world impact and our students are truly work-ready.  We have established new hubs of industry-connected digital innovation and endeavour and are engaging with global STEM organisations at scale. 

Our diversity and shared values empower our work, and we are proud of the College’s inclusive, caring culture. We offer a safe, dynamic work environment, and support every member of our community to achieve their potential. The College appointed Victoria’s first ever Dean of STEMM, Diversity & Inclusion in 2020, and this role drives gender equity, diversity and inclusion strategies across the College.

The STEM College employs 1,000 staff who deliver onshore and offshore programs to approximately 20,000 students. 

We are here to positively impact the world and create the next generation of STEM leaders. 

https://www.rmit.edu.au/about/schools-colleges/stem-college

STEM College Operations

Under the leadership of the General Manager, the College Operations Group comprises the following functions

• Student Lifecycle
• Operations & Service Optimisation
• Facilities & Technical Services
• Program Lifecycle & Governance
• Business Development & Partnerships

Together, they provide comprehensive, end-to-end professional support that underpins the strategic and operational success of the College, ensuring alignment with University policies and procedures.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Julie Nunn – Associate Director, Operations and Service Optimisation via email [email protected]   

For further information regarding recruitment processes, please contact Jennifer Pham, Senior Talent Acquisition Advisor via email at [email protected] Please do not share your application to this email address.   

Position Description – Lead, Workforce Operations

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. 

In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes.  All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence.  Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.