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What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
What You'll Bring:
- 3+ years of experience overseeing large meetings with A/V needs using video conferencing platforms -Zoom, Microsoft Teams, WebEx, BlueJeans, GoToMeeting and other video conferencing tools
- 3+ years of experience troubleshooting video endpoints in enterprise IP networks
- Experience with Polycom/Cisco systems design, implementations, support, and monitoring
- Experience designing Video rooms for conferencing including video system, sound structure, and content sharing
- Knowledge of configuring Zoom, WebEx, Teams, GoToMeeting, Skype, etc. in an enterprise environment
- Experience managing and configuring Poly Infrastructure, (VMRs, DMA, RMX WFS)
- Experience managing and configuring Poly endpoints, (phones, video codec, Group series, G75, X-studio)
- Familiarity with Poly RealPresence platform and admin tools
- Experience with cloud base services - Pexip, Poly SIP deployments and control systems preferably Crestron
We'd Love to See:
- Understanding of unified communications including RealPresence, unified messaging, web-conferencing, and Video Conferencing preferred
Impact You'll Make:
- Provide subject matter expertise to maintain the appropriate lifecycle for the technologies in scope, including technology risk, refresh, migration, and retirement.
- Analyze system performance, modifying parameters to improve throughput and effectively utilize system resources.
- Establish and maintain strong collaborative relationships with internal and external strategic partners as well as critical IT infrastructure service providers. With administrative direction, leads the evaluation and selection of tools.
- Offer ongoing technical support for video endpoints and underlying infrastructure. Including troubleshooting and resolving issues ensuring optimal performance and user experience.
- Proactively monitor and maintain video endpoints and infrastructure, minimizing downtown and ensuring smooth operation.
- Primary owner of the Video infrastructure and the A/V infrastructure - Including AV tech in high profile rooms, auditorium, boardroom, and immersive telepresence room, and training room.
- Participate in and/or lead projects of low to medium complexity.
- Lead on-call production support activities, using the technical knowledge and capability to handle all problems that may arise.
- Proactively puts procedures in place to prevent and reduce the severity of outages.
- Conducts updates of management information systems, including asset management, time tracking and other systems.
- Available to be on call 24/7 on a team rotating schedule once assimilated into the team.
- Ensure seamless audio/visual support for executive meetings involving presentation, video conferencing and remote attendees.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Benefits:
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion's Internal Job Title:
Lead Engineer, Network Engineering
Top Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
