Lead UX/Product Designer

Job Description

Purpose of the role

To identify and apply customer insight, market research and data analysis in order to inform business strategy, delivering successful proposition, experience and communication strategies to achieve deeper Customer relationships, commercial return, and improved reputational positioning, by putting the Customer Voice at the heart of everything we do. 

Accountabilities

• Relationship management of Product, Channel and Marketing stakeholders, including identifying relevant stakeholders, and provision of consultancy services to define the key business questions to be addressed through research.
• Development of strategic direction for Customer Experience, proposition and communications development, including the implementation of up to date research methodologies and processes.
• Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.   .
• Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions.
• Delivery of high quality, cost-effective and Agile research services, through effective management of internal and external research providers.
• Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance.
• Management of all Insight programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.   .

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Lead UX/ Product Designer at Barclays, where you'll be embarking on an ambitious programme to modernise and build a new Trading & Sales platform. We are looking for a senior-level Product Designer (UX/UI) with team lead experience together with experience of designing in data-intensive environments. There will be an emphasis on UI & visual design skills with a focus on developer handover in Figma. Key to the success of the projects will be designing applications that reflect the users’ workflows and interactions and so being open to learning about trading in Front-Office environments is a must. You must be comfortable working directly with users on the desk and quickly grasping business requirements and concepts.

To be successful as a Lead UX/ Product Designer, you should have experience with:

•            A portfolio of work that can be presented, demonstrating extensive experience in designing data-rich web applications (dashboards etc)

•            An ability to interact directly with front office users and product owners and can turn their requirements into product designs together with the ability to present designs confidently to senior managers and stakeholders

•            Strong Figma UI design skills (Autolayout, components, prototyping, etc)

Some other highly valued skills may include:

•            Previous people leadership skills

•            Experience of establishing and working with design systems and design tokens

•            Experience of finance or data-driven environments

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in our Prague office.