Lead UX Designer

About Us 

Fractal Ink is a CX Consultancy within the Dentsu Network. 

CX is defined as the experience an organization provides its customer at every touchpoint of interaction, throughout the customer’s journey and the lifecycle of the business relationship.  

And this, is what we specialise in helping our clients do.  

At 100+ people strong, we have strategist, researchers and designers, who provide services across full range CX spectrum, from defining and planning the experience roadmap, to designing and executing each intervention as a best-in-class experience. 

Deep research, design-thinking mindset, creativity combined with bursts of innovation have enabled us to consistently deliver experiences that are differentiated, engaging and delightful. 

Role Overview 

We are seeking a highly skilled and experienced Lead UX Designer to join our dynamic team. As the Lead UX Designer, you will play a pivotal role in shaping the seamless experience of our digital products. 

The ideal candidate should possess a strong eye for detail, a deep understanding of user-centred design principles, and the ability to translate complex requirements into elegant and user-friendly designs. 

You will collaborate closely with UI designers, developers, product managers, and other stakeholders to create cohesive and impactful designs that enhance user satisfaction and drive business goals. 

Location & Work Arrangement 

• Based in Mumbai: Candidates need to be based in Mumbai or willing to relocate. 

• Hybrid Role: This is a hybrid role where you are expected to work from the office at least 3 days a week. 

• You will have the opportunity to lead dynamic projects with collaborative teams that leverage the latest technologies 

• Travel for client engagements in India and Abroad is an essential commitment to delivering exceptional service 

Qualifications: 

Education 
Bachelor’s degree in Graphic Design, Interaction Design, Visual Arts, or a related field. 
 

Experience 
Minimum of 4 years of experience in UX design. 
 

Skills: 

• Proficiency in design tools such as Figma , Adobe Creative Suite, Sketch, etc. 

• Strong portfolio showcasing your design process, outcomes and learnings 

• Strong communication, presentation, and interpersonal skills. 

• Ability to work in a fast-paced, collaborative environment. 

Key Responsibilities 

• User-Centered Design: You are adept with the fundamentals of user-centered design and can create key artefacts like personas, journey maps, information architecture, wireframes and prototypes. 

• Usability & Research: You can plan and conduct usability studies and user research interviews as needed. 

• Strategic Thinking: You develop simple, elegant solutions for large, complex projects, ensuring they work across different platforms. 

• Entrepreneurial Spirit: You have a proactive approach to problem-solving. 

• Team Management & Collaboration: You can manage and lead independent squads. You thrive in a team setting and can also drive design independently when required. 

• Interdisciplinary Contributions: You contribute to a diverse team including project managers, strategists, and developers. 

• Continuous Learning: You are always learning new tools and techniques to ensure efficient project delivery. 

• Leadership: You coach, guide, and inspire your team, encouraging synergy and championing good design practices. 

• Client Communication: You understand client business objectives, translating them into digital experience strategies and leading their execution. 

• Timely Delivery: You ensure on-time, quality delivery for your team, proficiently using task-management tools. 

• Presentation Skills: You are comfortable presenting your designs to clients. 

• Industry Knowledge: You stay up to date with the latest trends in design and technology, pushing boundaries when needed. 

Our Culture 

At FI, we foster a casual, fun, and social environment with a strong emphasis on education and innovation. We encourage experimentation and continuous learning, with ample opportunities for mentorship and growth.