Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Principal Design Researcher to join our DesignOps team within the User Experience division. Your job will be to conduct user research projects within product development and service delivery, coach Product Org individuals on research methods, collaborate with teams, and provide insights to shape user-centered healthcare experiences.
Our DesignOps Team is comprised of qualitative and quantitative user researchers, research coordinators, and strategic designers. We take a human-centered approach to strengthen athenahealth’s user research capability and ensure our products and services serve users’ needs.
But enough about us, let’s talk about you.
Your work is driven by an empathetic understanding of people. You have experience using qualitative research methods to glean user insights and identify design opportunities. You can distill findings into easily digestible formats, and you have excellent communication skills for audiences at different levels and roles. You bring a consultative approach to build and maintain collaborative relationships and lead stakeholders through the process. You’re comfortable being flexible and iterative under ambiguity and you can make progress amidst competing priorities and multiple stakeholders.
Job Responsibilities
- Partner with project teams to lead qualitative research efforts that will shape product and service experiences.
- Advise and mentor teams on user research methods such as: observation/shadowing, desk research, site visits, interviewing, usability testing, and surveys.
- Generate and communicate actionable research findings back to teams in the form of presentations, frameworks, storyboards, high-level concepts, journey maps, and service blueprints.
- Facilitate workshops to achieve stakeholder goals and help teams translate opportunities into discrete actions
- Develop new, scalable resources and processes to improve research quality across the Product Organization.
- Collaborate with quantitative teammates to produce user-centered research that will inform product and design decision-making.
Typical Qualifications
- Research/Design Strategy professional with strong interviewing, observation, and analysis skills
- Bachelor’s Degree in Design, Anthropology, Sociology, Cognitive Psychology, Computer Science, or related discipline required
- 6+ years professional research experience within a product development team or design/innovation consulting
- Experience applying a range of user research methods such as interviews, site visits, user observation, workshop facilitation, remote moderated/unmoderated testing, surveying, jobs-to-be-done, usability testing, concept validation
- Experience establishing collaborative relationships across teams, cohorts, and disciplines
- Able to distill insights into easily consumable formats for different audiences, such as presentations, visuals and frameworks
- Able to clearly present findings and provide sound rationale for recommendations to gain others’ support and commitment
- Excellent verbal and written communication skills
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.
https://www.athenahealth.com/careers/equal-opportunity
What We Do
At athenahealth, it’s our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. With a thoughtful balance of humanity and technology, we’re able to uncover meaningful healthcare insights that can help create healthier futures for our families, our communities, and ourselves.
athenahealth partners with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. We offer medical record, revenue cycle, patient engagement, care coordination, and population health services. We combine insights from our network of more than 160,000 providers and approximately 117 million patients with deep industry knowledge and perform administrative work at scale.
Our cloud-based and on-premises solutions deliver measurable financial and clinical results for healthcare organizations of all shapes and sizes. That’s why our top-performing clients are beating industry benchmarks across the board.
For more information, please visit www.athenahealth.com
Why Work With Us
Our vibrant and talented employees spark the innovation and passion needed to accomplish our goals. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where we each feel comfortable bringing their best selves to work.
