Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses.
Job DescriptionWe are building a talent pool of experienced user research contractors to support increasing demand across a range of digital transformation initiatives.
Contractors in this pool will be engaged on delivery-focused project work across a mix of commercial and UK Government clients, supporting initiatives of varying scale and complexity. Engagements will differ in length and scope depending on project requirements and will be agreed on project-by-project basis.
Contract Type: Independent contractor - outside IR35
This role does not include formal line management or responsibility for internal capability development.
Key responsibilities
The Lead User Researcher contractor will be accountable for delivering agreed user research outcomes within scope of each project, which may include:
Providing day-to-day research leadership within delivery teams
Coaching and supporting other researchers working on the same programme as part of delivery activities
Leading the definition and execution of user research activities aligned to relevant project phase objectives
Shaping research strategy and plans in response to project constraints, risks and decision needs
Selecting and applying appropriate qualitative and quantitative research methods to inform service and solution direction
Coordinating research activities across multidisciplinary delivery teams and partner organisations
Synthesising insights into clear, actionable findings that inform design, product, policy and technical decisions
Presenting research findings to senior stakeholders to support evidence-based decision making
Ensuring research activities meet accessibility, inclusion, and ethical standards
The successful contractor will demonstrate:
Extensive experience leading user research on complex digital programmes, ideally within public sector or large enterprise environments.
Strong judgement in planning and executing user research activities to support decision-making across Discovery, Alpha, Beta and Live phases.
Practical expertise in selecting and applying a range of qualitative and quantitative research methods to inform service, product and solution design.
Experience providing research leadership within multidisciplinary delivery teams, including coordinating the work of other researchers on the same programme (no formal line management responsibilities)
Proven ability to translate research findings into actionable insights that influence decisions.
Strong experience working to the GDS Service Standard.
Demonstrated commitment to inclusive research practices, including recruiting diverse participants and advocating accessibility best practice.
Ability to build effective working relationships with stakeholders and clearly articulate the value of user research in complex delivery contexts.
A solid understanding of how modern digital services are built, and experience working closely with designers, engineers, product managers and delivery roles.
Additional Information
In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (“Hitachi”) you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy
Policy located at Privacy policy (hitachi-solutions.co.uk)
Beware of scams
Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.
All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
Similar Jobs
What We Do
Hitachi Solutions is a global IT consulting and services firm. We are a 100% Microsoft platform focused organization, where people and customers are always our top priority.
Hitachi Solutions' mission has always been “to contribute to society through the development of superior, original technology and products”. That statement of purpose works in tandem with that of Microsoft's mission which is “to empower every person and every organization on the planet to achieve more.”’ Fostering customer evolution is our collective goal.
Industry focused - our team of 3,500+ subject matter experts and professionals from across the globe, build forward thinking and sustainable business modernization solutions. Starting at concept 1 and iterating to an open-ended finish, we ensure that our resting foothold leaves our customers with a springboard platform to adapt, grow and thrive. Empowering those companies to flourish in the ever-changing competitive landscape, through Microsoft technology and business applications.
Hitachi Solutions is part of Hitachi, Ltd. — one of the largest organizations in the entire world. We are fortunate to be a part of our parent company's rich history and extraordinary network of innovators. This internal circuitry allows us osmotic learning from over 850 companies that make up the Hitachi conglomerate, worldwide.
