As a Lead User Experience (UX) Designer, you help determine the experience architecture of our clients’ digital products. Combining stellar UX and analytical skills, you take ideas from conception to execution—collaborating with your team, navigating ambiguity, and balancing priorities as you push toward the goal and deliver on time.
Focusing on one client helps you deliver quality work, but you could be working across multiple accounts, too. You’ve got the grit to lead the execution of UX deliverables—wireframes, interactive prototypes, user flows, site maps, and usability test plans. Owning multiple, small-to-medium features or one major feature from design through completion can be challenging, but your skills, know-how, and attention to detail are equal to the task.
You Will:
- Design holistic systems, flows, and interfaces that are simple, elegant, and beautiful through detailed wireframes, visual compositions, and prototypes that communicate design intent, and client and user feedback.
- Provide guidance, leadership, and support to other UX designers and the project team.
- Lead discussions with stakeholders regarding feature design, using an organized and methodical approach.
- Balance creative requirements with client business requirements.
- Manage time effectively and execute according to commitments.
- Apply a critical lens to your work and the work of others in service of the solution.
- Demonstrate team orientation and build rapport with creative teammates, strategists, content strategists, marketing science, and producers.
- Clearly articulate complex ideas to both the internal team and client.
- Anticipate upcoming client and team needs, identify risks, and mitigate appropriately.
- Lead the design of a large feature or group of small-to-medium features with limited input from the Director of UX.
- Continuously seek to be well-informed regarding new software and design concepts.
- Understand the process of business development, and lead aspects of pitch creation in alignment with the overall sales story.
- Contribute to team culture by acting as a coach and mentor to junior team members, modelling the behaviours and characteristics of a CM leader.
- Be actively engaged with colleagues both within and outside of teams, promoting collaboration and inclusion.
You Have:
- Bachelor's degree preferred, with multidisciplinary background such as psychology, computer science, information sciences, human/computer interface design or commerce/business.
- 3-5 years of related industry experience in UX, product design, new media, information technology, communications, or library/information science.
- 2-4 years of experience in the role of senior UX designer or equivalent role.
- Effective communication skills, both orally and in a variety of written and diagrammatic forms.
- Proven interpersonal skills, client relation skills, and ability to work in a team environment.
- Experienced, innovative and forward-thinking mindset with demonstrated leadership of projects from concept to completion.
- Thorough, detail-oriented, and highly organized working style with the ability to multi-task and meet tight deadlines.
- Flexibility and adaptability to fast-paced and changing environments.
- A deep appreciation and understanding of user experience including research, information architecture, usability testing, and applying it to create compelling digital experiences.
- High proficiency in the use of tools such as Figma as well as Keynote, Powerpoint and Adobe Creative Suite
- Portfolio of work demonstrating creative thinking, problem solving, process, and quality spanning various digital platforms.
- Demonstrated expertise and experience with process and business analysis, software development and project processes large scale projects, documentation for development teams, application of content management, personalization, targeting and search systems, and modular design systems.
- Familiarity/experience working with WCAG 2.0 A/AA standards.
What We Offer:
- Maternity and parental leave extra days
- Competitive benefits packages
- Vacation, compassionate leave, sick days, and flex days
- Access to online services for families and new parents
- Diversity and Inclusion Board with 12 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
- And more…
At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!
The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Top Skills
What We Do
Critical Mass is a digital experience design agency with a relentless focus on the customer. Founded in Calgary in 1996, we have steadily expanded into a group of over 950 people working in 11 offices across North America, Europe, Asia, Latin America, and South America.
