Lead Threat Detection and Response Engineer

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.

As part of the march towards our vision of building a powerful user engagement platform,  we are scaling a world class AI-native Security-Team to help secure our customers' data and earn their trust. Specifically, we are hiring a Lead Threat Detection & Response Engineer  who can take our detection and response program that favors automation over manual work to the next level.

What You'll Do:

• Mature our threat detection program by analyzing gaps and mitigating risks via detective controls
• Coordinate and drive resolution on a diverse range of incidents. Analyze root causes, trends and systematic issues
• Develop and deploy detections using engineering practices (testing/validation, CI/CD pipelines, detections as code, etc
• Mature incident response playbooks
• Mentor other members of the team
• Partner with other teams to improve Sendbird’s security posture
• Research and identify new attacks against SendBird’s products. 
• Conduct internal Red Team and Table Top activities to identify gaps in our controls.

What You'll Bring to the Table:

• Ability to remain calm during security incidents
• Experience working with SIEM solutions and tuning detection signatures
• Ability to script solutions to enable automations, deploy detections, or quickly parse log files.
• An ability to reason about security decisions
• Experience leading projects from start to finish and mentoring other security practitioners
• AWS experience.
• An ability to communicate ideas clearly and effectively to large audiences

Bonus Points for:

• Presenting at conferences or working on open source projects.
• Experience with developing security tools.
• Running actual security incidents end-to-end

Compensation:

Our US benefits include (but are not limited to)

• 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off
• Company subsidized medical, dental, vision insurance
• Flexible Spending Accounts
• Parental leave 
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated after 3 months) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services and massages

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $225,000 - $260,000.  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. 

Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.