About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
About the role:
As our Lead AI Test Automation Specialist, you'll develop testing strategies, evaluation frameworks, and quality metrics specifically designed for LLM-powered applications. This role requires a unique blend of QA expertise, understanding of GenAI behaviour, and automation skills to ensure our AI features are reliable, accurate, and trustworthy.
Key Responsibilities:
- Design and implement comprehensive testing strategies for GenAI features, including conversational AI, agentic systems, and LLM-powered workflows
- Develop automated test suites for prompt testing, including regression tests that detect unintended changes in model behaviour
- Create evaluation frameworks to measure GenAI quality across multiple dimensions (accuracy, relevance, safety, consistency, latency)
- Build and maintain test datasets and golden examples that represent diverse user scenarios and edge cases
- Implement monitoring and alerting systems to detect quality degradation in production GenAI features
- Perform adversarial testing to identify potential failures, hallucinations, biases, or security vulnerabilities in AI systems
- Collaborate with engineers to define acceptance criteria and quality gates for AI feature releases
- Develop tools and frameworks that make it easy for engineers to test their GenAI implementations
- Conduct user acceptance testing and gather feedback on AI feature performance from internal users
- Document testing procedures, known issues, and quality metrics in clear, accessible formats
- Partner with Product and Design teams to ensure AI features meet user experience standards
- Stay current with GenAI testing methodologies, tools, and industry best practices
- PRE or test engineering experience, preferably with AI/ML systems.
- Strong understanding of GenAI technologies including LLMs, prompt engineering, and AI application patterns
- Experience with test automation frameworks and scripting (Python, JavaScript, Selenium, Pytest)
- Knowledge of software testing methodologies (functional, integration, regression, performance, security testing)
- Ability to design test cases and evaluation criteria for non-deterministic systems
- Strong analytical and problem-solving skills with attention to detail
- Experience with API testing tools (Postman, REST Assured) and backend testing
- Familiarity with CI/CD pipelines and automated testing integration
- Excellent communication skills for documenting issues and collaboration
- Experience testing conversational AI, chatbots, or agentic systems
- Knowledge of ML model evaluation metrics and techniques
- Familiarity with LLM evaluation frameworks (LangSmith, PromptFoo, Ragas)
- Experience with performance testing and load testing AI APIs
- Understanding of responsible AI principles, including fairness, transparency, and safety testing
- Background in enterprise software or SaaS QA
- Experience with test management tools (TestRail, Zephyr, Jira)
- Knowledge of security testing methodologies for AI systems
- Scripting experience with Python, including working with LLM APIs
- Define Quality practices for GenAI applications
- Work on cutting-edge AI technologies and help ensure they're reliable and trustworthy
- Shape quality standards that will impact millions of enterprise users
- Collaborate closely with engineers, data scientists, and product teams
- Grow expertise in a highly specialized and increasingly important domain
- Influence the entire AI product development lifecycle from design to release
- Join a team that values quality as a first-class concern, not an afterthought
Join us in innovating our testing processes and ensuring the delivery of high-quality software products through advanced automation techniques.
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
What We Do
DevRev is a business software company that brings developers (dev) and customers (rev) together in the era of product-led growth. The company is building an API-first dev-centric CRM that leverages data, design, and machine intelligence to empower devs to build, support, and grow their revs. In times of anemic NPS and high customer churn, DevRev strives to create the world's most customer-centric companies led by happy developers
