In this role, you will work directly with our customers to implement, configure, provide training, and deliver use-case consulting for our Dynatrace platform aligned with the customer’s desired business outcomes. The Lead Consultant will represent Dynatrace as a trusted advisor, guiding customers along their Dynatrace journeys. Lead Consultants are expected to deliver Dynatrace core service offerings having regular interactions with developers, architects, business analysts, and line-of-business executives. Lead Consultants will also be a go-to-resource for all ACE Services for expert knowledge and experience in all aspects of troubleshooting, best practice and general guidance.
Responsibilities:
- Define and deliver education sessions focused on Dynatrace solutions in our customers’ environments
- Consult with customers to understand, and then meet, their business and technical goals
- Serve as subject matter expert on Dynatrace techniques and best practices, combining product expertise with your skills and knowledge
- Identify key “Business Modeling” integration opportunities, especially around reporting, alerting, dashboards, SLAs
- Analyze performance data and assist with performance troubleshooting / tuning of customer applications, architecture, and practices
- Use Dynatrace products to find and point out obvious application performance problems and other low-hanging fruit for those great “aha!” moments
- Participate in project scoping
- Build relationships that support the successful adoption and integration of Dynatrace products throughout the application lifecycle
- Partner with the sales team as needed in presales technical sessions
- Recommend complementary products or product features to meet customer goals
Travel Requirements
- Most Dynatrace Services client engagements completed by Lead Consultants are short to mid-term assignments but usually do not require travel. However, on occasion, site visits may be required
- Must be willing to attend training at a Dynatrace or other location as well as potential travel for in-the-field observation activities
Required Skills:
- Minimum 4 years Consultant experience or equivalent industry experience. This may include 2-3+ presales, or support experience with application-focused software requiring interactions outside of the data center (other APM tools; large, packaged apps; not simply infrastructure)
- 3 years of demonstrated high customer satisfaction
- Current knowledge of and certifications in “new stack”, cloud, big data, and other key technologies (AWS, GCP, Azure, PCF, OpenShift, Docker, Kubernetes, SNOW, Splunk)
- 2-3+ years hands-on design and programming in some object-oriented language, preferably in a Java or .NET environment, preferably on medium-to-large online systems. This is not a programming position, but our team routinely works with customer developers and architects and must have these skills to be credible. Appropriate university-level programming coursework may be acceptable
- Three industry certifications (e.g. AWS, Google Cloud, Kubernetes, PMP)
- Experience with data visualizations via charts and dashboards
- Understanding of code- and container-level performance tuning, troubleshooting, and architecture best practices in large multi-tier and SOA-based applications
- Proven problem-solving nature, with an engaged, self-motivated, can-do attitude
- Understands automation and its key use cases
- Can develop and maintain highly complex DQL queries and maintain highly complex workflows
- Understands and identifies impacts of actions, can plan for potential risks or issues
- Fluency in Japanese language as well as strong familiarity with Japanese business practices
- Proficiency in English
Desired Experience:
- 4+ years consulting experience with Dynatrace technology consulting
- Experience in a major vertical such as Finance, eCommerce/Retail, Insurance
- Identification of gaps in product use and automation to drive innovative ways of working
- Creation and adaptation of processes to new industry trends and achieves associated benefits
Top Skills
What the Team is Saying
What We Do
Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.
Why Work With Us
In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
