Mastercard
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Technical Program Manager, Business Experimentation & Optimization Program Management Office
Technical Program Manager, Business Experimentation & Optimization Program Management Office
Be an Early Applicant
We are a global technology company in the payments industry.
The Role
Lead cross-functional engineering programs for data and analytics infrastructure. Plan and deliver initiatives, remove blockers, manage risk, align stakeholders, engage vendors, report to senior leadership, and mentor TPMs and engineering leads to drive continuous improvement and delivery excellence.
Summary Generated by Built In
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Technical Program Manager, Business Experimentation & Optimization Program Management Office
Role Overview
The Business Experimentation & Optimization (BE&O) Program Management Office is seeking a Program Manager to help drive high-impact engineering initiatives across modernization, cloud transformation, data delivery, and analytics platform evolution. This role will partner closely with engineering, product, data, infrastructure, security, business operations, and external partner teams to coordinate execution across complex, cross-functional programs. The ideal candidate is a strong communicator, structured problem solver, and execution-focused program leader who can bring clarity, accountability, and momentum to initiatives with many moving parts and critical dependencies.
Key Responsibilities
Lead program planning, coordination, and execution across high-priority BE&O engineering efforts, including modernization, platform migration, and data delivery initiatives.
Partner with engineering leads, product managers, technical leads, BizOps, shared services, and partner teams to define scope, milestones, dependencies, risks, and delivery plans.
Drive operating rhythms, including status updates, stakeholder reviews, dependency tracking, escalation follow-up, and leadership communications.
Manage cross-team communication to ensure teams remain aligned on priorities, timelines, blockers, ownership, and decision points.
Track risks, issues, assumptions, dependencies, and decisions across complex programs; ensure mitigation plans and owners are documented and actively managed.
Support modernization workstreams focused on scalable analytics capabilities, cloud-first infrastructure, Databricks and data platform integration, customer data ingestion, and future-state architecture delivery.
Coordinate across infrastructure, security, data, cloud, and enterprise platform teams to unblock delivery and ensure readiness for development, testing, deployment, and production launch.
Prepare executive-ready materials, project updates, roadmaps, dependency views, lessons learned, and decision documents for leadership and partner forums.
Identify opportunities to improve program management practices, delivery transparency, intake processes, and cross-team collaboration across the PMO.
Promote disciplined execution while helping teams adapt to changing priorities, technical constraints, and evolving business needs.
Required Qualifications
Demonstrated experience managing complex technology programs or technical projects with multiple workstreams, dependencies, and stakeholder groups.
Strong understanding of software delivery, cloud modernization, data platforms, infrastructure dependencies, and enterprise technology delivery processes.
Excellent communication skills with the ability to translate technical details into clear, actionable updates for business, product, engineering, and leadership audiences.
Proven ability to manage ambiguity, drive alignment, and move teams toward decisions and outcomes in a fast-paced environment.
Strong organizational skills, attention to detail, and ability to maintain accurate program plans, status reports, risk logs, and action trackers.
Experience partnering with engineering, product, data, security, operations, and shared services teams to deliver large-scale initiatives.
Ability to influence without direct authority and build trusted working relationships across distributed teams.
Preferred Experience
Experience supporting analytics, experimentation, data delivery, or platform modernization programs.
Familiarity with cloud platforms, Databricks, data lakehouse concepts, API-driven architectures, and scalable data ingestion patterns.
Experience working in a program management office or centralized governance function supporting multiple engineering teams.
Comfort creating executive-facing materials, roadmap views, dependency maps, and stakeholder communications.
Experience with Agile delivery practices, Jira, Confluence, SharePoint, Teams, and program reporting tools.
What Success Looks Like
Critical BE&O modernization and data delivery programs have clear plans, visible ownership, and well-managed dependencies.
Stakeholders understand progress, risks, blockers, and decisions needed without requiring ad hoc follow-up.
Cross-functional teams are aligned on priorities and able to move faster through disciplined coordination and timely escalation.
Leadership has concise, accurate, and actionable visibility into program health, delivery confidence, and areas needing support.
The PMO operating model becomes more consistent, transparent, and effective across engineering initiatives.
Ideal Candidate Profile
The ideal candidate is a proactive program leader who thrives at the intersection of engineering execution, stakeholder communication, and operational discipline. They are comfortable navigating complex technical environments, driving accountability across teams, and creating clear communication structures that help leadership and delivery teams stay aligned.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Technical Program Manager, Business Experimentation & Optimization Program Management Office
Role Overview
The Business Experimentation & Optimization (BE&O) Program Management Office is seeking a Program Manager to help drive high-impact engineering initiatives across modernization, cloud transformation, data delivery, and analytics platform evolution. This role will partner closely with engineering, product, data, infrastructure, security, business operations, and external partner teams to coordinate execution across complex, cross-functional programs. The ideal candidate is a strong communicator, structured problem solver, and execution-focused program leader who can bring clarity, accountability, and momentum to initiatives with many moving parts and critical dependencies.
Key Responsibilities
Lead program planning, coordination, and execution across high-priority BE&O engineering efforts, including modernization, platform migration, and data delivery initiatives.
Partner with engineering leads, product managers, technical leads, BizOps, shared services, and partner teams to define scope, milestones, dependencies, risks, and delivery plans.
Drive operating rhythms, including status updates, stakeholder reviews, dependency tracking, escalation follow-up, and leadership communications.
Manage cross-team communication to ensure teams remain aligned on priorities, timelines, blockers, ownership, and decision points.
Track risks, issues, assumptions, dependencies, and decisions across complex programs; ensure mitigation plans and owners are documented and actively managed.
Support modernization workstreams focused on scalable analytics capabilities, cloud-first infrastructure, Databricks and data platform integration, customer data ingestion, and future-state architecture delivery.
Coordinate across infrastructure, security, data, cloud, and enterprise platform teams to unblock delivery and ensure readiness for development, testing, deployment, and production launch.
Prepare executive-ready materials, project updates, roadmaps, dependency views, lessons learned, and decision documents for leadership and partner forums.
Identify opportunities to improve program management practices, delivery transparency, intake processes, and cross-team collaboration across the PMO.
Promote disciplined execution while helping teams adapt to changing priorities, technical constraints, and evolving business needs.
Required Qualifications
Demonstrated experience managing complex technology programs or technical projects with multiple workstreams, dependencies, and stakeholder groups.
Strong understanding of software delivery, cloud modernization, data platforms, infrastructure dependencies, and enterprise technology delivery processes.
Excellent communication skills with the ability to translate technical details into clear, actionable updates for business, product, engineering, and leadership audiences.
Proven ability to manage ambiguity, drive alignment, and move teams toward decisions and outcomes in a fast-paced environment.
Strong organizational skills, attention to detail, and ability to maintain accurate program plans, status reports, risk logs, and action trackers.
Experience partnering with engineering, product, data, security, operations, and shared services teams to deliver large-scale initiatives.
Ability to influence without direct authority and build trusted working relationships across distributed teams.
Preferred Experience
Experience supporting analytics, experimentation, data delivery, or platform modernization programs.
Familiarity with cloud platforms, Databricks, data lakehouse concepts, API-driven architectures, and scalable data ingestion patterns.
Experience working in a program management office or centralized governance function supporting multiple engineering teams.
Comfort creating executive-facing materials, roadmap views, dependency maps, and stakeholder communications.
Experience with Agile delivery practices, Jira, Confluence, SharePoint, Teams, and program reporting tools.
What Success Looks Like
Critical BE&O modernization and data delivery programs have clear plans, visible ownership, and well-managed dependencies.
Stakeholders understand progress, risks, blockers, and decisions needed without requiring ad hoc follow-up.
Cross-functional teams are aligned on priorities and able to move faster through disciplined coordination and timely escalation.
Leadership has concise, accurate, and actionable visibility into program health, delivery confidence, and areas needing support.
The PMO operating model becomes more consistent, transparent, and effective across engineering initiatives.
Ideal Candidate Profile
The ideal candidate is a proactive program leader who thrives at the intersection of engineering execution, stakeholder communication, and operational discipline. They are comfortable navigating complex technical environments, driving accountability across teams, and creating clear communication structures that help leadership and delivery teams stay aligned.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Skills Required
- Proven experience leading large-scale technical programs in data or analytics environments
- Strong organizational and program management skills with critical thinking and bias for action
- Demonstrated ability to manage ambiguity, resolve conflicts, and influence across teams
- Deep understanding of Agile methodologies and cross-functional delivery
- Exceptional communication skills across technical and executive audiences
- Experience mentoring program managers and engineering leads
- Experience leading vendor engagement and integration efforts
- Ability to drive change and foster collaboration in dynamic environments
What the Team is Saying
Jenny
Distinguished Engineer
Mastercard
Mastercard Compensation & Benefits Highlights
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Retirement Support — Careers materials and job postings advertise a “best‑in‑class” 10% retirement match (401k or equivalent). Public-facing benefits pages consistently position this as a standout element of the U.S. package.
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Leave & Time Off Breadth — Recent U.S. postings list 25 vacation days, 5 personal days, 10 paid holidays, up to 20 days of bereavement, and 80 hours of sick/safe time. The combined time‑off framework is described as well above typical U.S. baselines.
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Parental & Family Support — Company materials specify a minimum of 16 weeks paid new‑parent leave and inclusive family‑building support, with financial assistance for adoption, fertility, and surrogacy where allowed. Impact/ESG reporting also notes coverage enhancements for gender‑affirming care in North America.
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The Company
What We Do
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a resilient economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Why Work With Us
We live the Mastercard Way: creating value in the communities we touch, growing together through the opportunities we see, and moving fast to innovate and scale. Our collaborative culture and our passionate people are the key to what we do, driving meaningful change as one team and connecting everyone to priceless possibilities.
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Mastercard Teams
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Mastercard Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In our ongoing workplace evolution, we’ve introduced hybrid work, Work-From-Elsewhere Weeks and Meeting-Free Days.
Typical time on-site:
3 days a week
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