Shape the future of product delivery by creating solutions that enhance customer experiences. Lead end-to-end delivery processes, manage dependencies, and partner with stakeholders to drive successful outcomes.
As a Product Delivery Manager within the Digital Workflow client services space, you will drive efficient, scalable delivery of customer solutions through strong execution, coordination, and operational readiness.
You will oversee intake, dependency management, release planning, and change readiness while aligning product and technology teams, managing risks and controls, and providing transparency through disciplined planning and communication. By removing blockers, adapting to evolving priorities, and driving continuous improvement, you will accelerate delivery across high-impact initiatives. Join a high-performing team leading critical cross-product and cross-line-of-business programs. You will develop and execute delivery plans, influence stakeholders, drive operational excellence, and help improve how products and services are delivered across the organization.
- Lead end-to-end product delivery processes, including intake management, dependency management, release management, product operationalization, delivery feasibility assessments, and product performance reporting, while identifying opportunities to improve efficiencies and functional coordination.
- Lead change management activities across functional partners and ensure adherence to the firm's risk, controls, compliance, and regulatory requirements.
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
- Partner with product, technology, and business stakeholders to align priorities, objectives, and deliverables across multiple initiatives.
- Develop and maintain delivery plans, tracking milestones, risks, dependencies, and execution health to ensure predictable outcomes.
- Drive continuous improvement across delivery processes, tooling, reporting, and operational efficiency.
- Provide concise and effective status reporting to stakeholders and senior leadership to support informed decision-making.
- Applied experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities.
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
- Experience in product or platform-wide release management, in addition to deployment processes and strategies.
- Strong understanding of responsible AI principles and AI-enabled delivery practices.
- Advanced analytical, organizational, and problem-solving skills, with the ability to navigate ambiguity and deliver results in fast-paced environments.
- Excellent written and verbal communication skills, with the ability to tailor messaging to technical, business, and executive audiences.
- Proficient knowledge of the product development lifecycle, product management practices, and data analytics.
- Knowledge of ServiceNow architecture, data and security models, application frameworks, integrations, and authentication patterns.
- Experience delivering enterprise platforms, workflow automation solutions, or digital transformation initiatives.
- Proven experience leading large-scale platform modernization, workflow transformation, or strategic enterprise initiatives across multiple lines of business.
Skills Required
- Applied experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Proven track record of implementing continuous improvement processes in delivery
- Experience in product or platform-wide release management and deployment processes and strategies
- Strong understanding of responsible AI principles and AI-enabled delivery practices
- Advanced analytical, organizational, and problem-solving skills
- Excellent written and verbal communication skills for technical, business, and executive audiences
- Proficient knowledge of the product development lifecycle, product management practices, and data analytics
- Knowledge of ServiceNow architecture, data and security models, application frameworks, integrations, and authentication patterns
- Experience delivering enterprise platforms, workflow automation solutions, or digital transformation initiatives
- Proven experience leading large-scale platform modernization, workflow transformation, or strategic enterprise initiatives
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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