Lead Technical Program Manager - Chief of Staff / Payments Technology

Job Description
Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Commercial & Investment Bank's Payments Technology Group, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. As an individual contributor leader, you will take ownership of the team's performance by understanding the intricacies of the business and technology. You will act as a catalyst in changing the team and organizational culture towards agile delivery. You will also own delivery of your team's business-aligned objectives, produce project plans, provide regular status reporting to key stakeholders, manage risks and resolve any potential roadblocks. This team builds and maintains the technology that helps us safely service the world's important corporations, governments, and institutions. We help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world. The position is within Payments - Digital Channels and Connectivity organization, responsible for mission-critical client-facing payments applications. The role requires working with multiple large teams on multiple simultaneous product development value streams.
Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Work with the Product Owner to align the team with the product vision, sprint goals, and other necessary information.
• Define an agility improvement roadmap and iteratively focus on improvements.
• Create an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts.
• Champion continuous improvement activities to reduce waste and increase productivity; coach teams to conduct continuous improvement events.
• Seek opportunities for improvement to the overall effectiveness of teams and the organization using data.
• Communicate organizational impediments to leadership; proactively clear impediments for the team.
• Embrace the concept of continuous learning in your own journey and instill the same in the team(s) you lead.
• Act in the capacity of Chief of Staff for Senior Leadership, responsible for resourcing, budget planning, executive communications, among others.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Strong familiarity and adherence to core Agile values and principles.
• Previous experience with JIRA, Confluence, Figma, and other collaboration tools.
• Experience in scaled agile frameworks such as SAFe.
• Experience as a practicing Agility Lead/Scrum Master on a team.
• Strong facilitation and organizational experience in large group settings with participants up and down the organizational ladder.
• Current or previous technical development experience.
• Exposure to modern engineering practices like Unit Test-Driven Development, Acceptance Test-Driven Development, and Continuous Integration.
• A mindset of servant leadership.
• Expertise with Agile and Scrum frameworks and their application in product development and delivery organizations.
• Ability to coach and mentor and ability to collaborate with and influence people at various levels.

Preferred qualifications, capabilities, and skills

• Leverage skills from coaching, facilitation, conflict resolution, and more to serve the team(s).
• Certifications: Certified Scrum Master or equivalent.
• Any AI related experience or program management within AI/LLM is great to have

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.