Old Republic is a leading specialty insurer that operates diverse property & casualty and title insurance companies. Founded in 1923 and a member of the Fortune 500, we are a leader in underwriting and risk management services for business partners across the United States and Canada. Our specialized operating companies are experts in their fields, enabling us to provide tailored solutions that set us apart.
The Lead Technical Assistant serves as the senior technical resource within the Rating Center team, providing advanced rating support, workflow coordination, and technical expertise for commercial insurance operations. This role partners closely with Underwriters, Underwriting Assistants, Operations Leadership, external partners and internal stakeholders to support the efficient processing of new business, renewals, endorsements, audits, and policy issuance while ensuring compliance with underwriting guidelines, regulatory requirements, and service standards.
Position Overview:
In addition to performing complex rating and policy processing activities, the Lead Technical Assistant provides day-to-day guidance, training, quality oversight, and workload coordination for Technical Assistants and Underwriting Support staff. This position serves as a subject matter expert for rating commercial business and drives process improvements that enhance service, quality, and operational effectiveness.
- Maintain rating manuals and regularly update the changes to programs, rates, underwriting guidelines, standard procedures and any additional logs as assigned by the rating Supervisor.
- Perform a wide range of rating responsibilities including manual preparation of new and renewal policies, audits and endorsements for computer input.
- Review applications and issue commercial line policies.
- Obtain current information from Underwriter and Underwriting Assistant to rate and issue policies, endorsements, and quotations.
- Coordinates and supports assigned work activities to ensure completion of deliverables. Provides guidance and subject matter support on complex issues, reviews work for accuracy and completeness, and assists with evaluating work outcomes. Monitors progress, identifies issues, and collaborates with team members to resolve challenges while ensuring quality standards are maintained.
- Provides input and supports continuous improvement of process and procedural workflows
- Minimum 7 years of commercial insurance underwriting support, technical assistant, rating, or underwriting operations experience.
- Advanced experience processing multi-state commercial insurance policies.
- Extensive knowledge of commercial lines coverages, endorsements, rating methodologies, underwriting guidelines, and policy administration processes.
- Proven ability to manage complex transactions and resolve technical issues independently.
- Strong analytical, organizational, and problem-solving skills.
- Demonstrated ability to prioritize competing demands and meet deadlines in a fast-paced environment.
- Excellent verbal, written, and interpersonal communication skills.
- Strong proficiency in policy administration, rating, and underwriting systems.
- Demonstrated ability to provide functional or technical leadership, collaborate with team members, and support knowledge sharing and training initiatives.
Skills & Abilities:
- Demonstrated ability to lead through influence, collaboration, and technical expertise.
- Strong interpersonal, coaching, and mentoring skills.
- Exceptional communication and relationship-building abilities.
- Proven ability to resolve conflicts and navigate challenging situations professionally.
- Strong critical thinking and decision-making capabilities.
- Ability to motivate, develop, and support team members while fostering a positive culture.
- Demonstrated commitment to continuous improvement, customer service, and operational excellence.
Skills Required
- Minimum 7 years of commercial insurance underwriting support, technical assistant, rating, or underwriting operations experience
- Advanced experience processing multi-state commercial insurance policies
- Extensive knowledge of commercial lines coverages, endorsements, rating methodologies, underwriting guidelines, and policy administration processes
- Ability to manage complex transactions and resolve technical issues independently
- Strong analytical, organizational, and problem-solving skills
- Ability to prioritize competing demands and meet deadlines in a fast-paced environment
- Excellent verbal, written, and interpersonal communication skills
- Strong proficiency in policy administration, rating, and underwriting systems
- Ability to provide functional or technical leadership, collaborate with team members, and support knowledge sharing and training initiatives
- Leadership through influence, collaboration, and technical expertise
- Strong interpersonal, coaching, and mentoring skills
- Exceptional communication and relationship-building abilities
- Ability to resolve conflicts and navigate challenging situations professionally
- Strong critical thinking and decision-making capabilities
- Ability to motivate, develop, and support team members while fostering a positive culture
- Commitment to continuous improvement, customer service, and operational excellence
PMA Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PMA Companies and has not been reviewed or approved by PMA Companies.
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Leave & Time Off Breadth — Time off is described as generous, with a sizable PTO bank and a broad paid-holiday schedule. Feedback suggests the ability to accrue and use substantial leave is a standout element of the package.
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Retirement Support — Retirement support includes a 401(k) with company contributions and immediate vesting on certain employer dollars. Profit-sharing and automatic eligibility are positioned as meaningful additions to total rewards.
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Flexible Benefits — Benefits are organized in a cafeteria-style format with multiple medical plan choices, HSA options, FSAs, and a broad set of voluntary coverages. Feedback suggests this flexibility enables tailoring coverage to individual needs.
PMA Companies Insights
What We Do
PMA Companies provides risk management solutions and services, specializing in workers’ compensation and offering property & casualty insurance, in the United States. Headquartered in Blue Bell, PA, PMA Companies is a member of Old Republic Companies. Old Republic International Corporation (NYSE: ORI) is one of the nation’s 50 largest publicly held insurance organizations. PMA Companies includes: PMA Insurance Group, specializing in workers’ compensation, and providing other commercial property & casualty insurance products; and PMA Management Corp. and PMA Management Corp. of New England, providing results-driven TPA and Risk Services specializing in workers’ compensation and liability. We maintain a large client retention rate of 90% or higher and a client satisfaction rate of 96% per an independent survey. At PMA, we still build relationships the "old-fashioned way." Our clients know we care. They know we say what we do and do what we say. And they know that they can count on us to deliver tangible value to their business and to work passionately on their behalf.
