Lead Strategic Customer Success Partner (Onsite)

About the Role

The Lead Strategic Customer Success Partner (Client Engagement Manager) is a senior, onsite embedded role based in Charlotte, NC supporting a key enterprise manufacturing customer.

In this role, you will serve as the primary Uber Freight representative onsite, responsible for driving transportation network performance, strengthening executive-level relationships, and leading long-term account strategy.

You will operate at the intersection of strategy and execution, partnering directly with customer leadership while coordinating across internal Uber Freight teams to deliver service excellence, cost optimization, and continuous improvement across a complex transportation network.

This role sits within Uber Freight’s Strategic Customer Success organization and requires strong autonomy, executive presence, and the ability to operate effectively in a fast-paced, embedded customer environment.

You will collaborate closely with both customer stakeholders and internal teams across operations, analytics, and carrier management to ensure alignment, resolve issues, and execute against shared priorities.

What You’ll Do

• Serve as the onsite strategic lead and primary Uber Freight representative within the customer organization
• Lead executive-level discussions with supply chain and logistics leadership
• Drive transportation network optimization, cost savings, and service improvement initiatives
• Own and present performance reporting, KPIs, and supply chain analytics to customer stakeholders
• Identify opportunities for account expansion and long-term partnership growth
• Coordinate across internal Uber Freight teams to execute customer priorities
• Lead business reviews (QBRs/MBRs), strategic planning sessions, and operational deep dives
• Support freight forecasting, budgeting, and scenario planning as needed
• Act as an escalation point for complex operational issues and drive cross-functional resolution
• Communicate effectively across all levels of the organization, from frontline teams to executive leadership

Basic Qualifications 

• 4+ years of client-facing experience in Strategic Account Management, Customer Success, or Management Consulting within B2B enterprise environments
• Experience managing or supporting large, complex enterprise accounts (Fortune 500 or $10M+ annual spend portfolios)
• Proven executive presence with ability to lead meetings and present data to VP-level and C-suite stakeholders
• Strong commercial acumen, including experience with renewals, account expansion, and RFP processes
• Strong data literacy with ability to analyze performance metrics and build actionable business insights
• Ability to operate independently in an onsite embedded customer environment

Preferred Qualifications

• Background in logistics, supply chain management, or freight brokerage
• Experience with Transportation Management Systems (TMS), ERP systems (SAP or Oracle), or supply chain visibility tools
• Experience with analytics tools such as Tableau, Power BI, or SQL
• Prior leadership or mentorship experience in a team lead or informal leadership capacity
• MBA or supply chain certifications (APICS, CSCP, CTL, etc.)

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.