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Posting Type
Hybrid
Job Overview
Lead Site Reliability Engineer (SRE) is responsible for driving customer confidence by assuring the quality of Relativity’s current and future software products and to contribute to a motivating environment that empowers teams and individuals to engineer performant and reliable software through SRE best practices and principles. At it’s core the Lead Site Reliability Engineer is responsible for the system availability and the reliability of key platform services and applications, with central focus on cross-service reliability of RelativityOne.Job Description and Requirements
Role Responsibilities:
Proactively monitoring and actioning found items related to baseline performance and reliability of RelativityOne’s core cloud product.
Providing feedback to Engineering teams regarding areas of the software that require increased reliability monitoring and alerting when gaps are identified.
Plan and Coordinate mid-size software projects that provide SRE enhanced tools and systems to improve SRE operational challenges.
Develop software and tools with mastery of Agile software development best practices.
Exhibit technical leadership through system design and implementation, in order to minimize assessed risk.
Lead and organize team members through onboarding and coaching activities.
Work with SRE leadership in order to identify skills and training opportunities for other SRE team members
Represent SRE team goals and progress on key results, through engagement with key stakeholders within engineering, service delivery, and product verticals.
Coordinates with product management, management, and team members on projects
Lead customer consultation engagement processes related to large and complex workspace challenges and workflows that help drive the way we scale and monitor within RelativityOne’s core products.
Support Client Services by offering expertise to customers on performance related incidents and requests, including internal SRE escalations for our most complex customer challenges.
Support Problem and Incident Managers by providing information regarding trends of recurring issues within the application and cloud infrastructure.
Planning, developing, and delivering tools and systems to improve SRE operational challenges through Agile software development best practices.
Takes Technical leadership and coaching of SRE Team members.
Lead the team in application of a blameless postmortem culture; responsible for any post-incident actions that involve the development or optimization of any part of the software development lifecycle or the incident lifecycle.
Proactively Identify areas for improvement, lead post-incident reviews, and driving initiatives to enhance system reliability, performance, and operational efficiency.
Documenting the team knowledge, continuously improving processes and infrastructure to enhance platform reliability and performance.
Active participation in the recruitment and onboarding process of new team members.
Demonstrating consistent commitment to company core values.
Performing additional duties as assigned.
Preferred qualifications:
7+ years of experience in Site Reliability Engineering or DevOps.
Experience with other tools such as SQL and NoSQL databases and orchestration services.
Experience in dealing with MS Azure (AS-900, AS-104, PowerShell).
Good knowledge of a software architecture and design patterns (Kubernetes).
Experience in a system monitoring and alerting.
Experience in using JIRA, New Relic, Jenkins, Tableau.
Experience with Relativity Server or RelativityOne software product (RCA Preferred)
Good knowledge of agile methodologies and a rapid development cycle.
Experience with DevOps practices, including CI/CD.
Very good knowledge of English (spoken & written).
Excellent problem-solving and communication skills.
Excellent analytical skills.
Meticulous attention to detail.
An eagerness to learn, explore, and introduce new technologies.
Ability to work independently and efficiently under pressure, drive projects to completion and meet deadlines.
Ability to work in a fast-paced and dynamic environment.
Ability to work as a team player in a cross-functional team to develop practical solutions and ensure positive user experiences.
Soft skills:
Strong problem-solving and decision-making skills.
Willingness to take ownership and drive topics end-to-end.
Personal initiative, commitment, perseverance, and resilience.
Well-developed communication and teamwork skills.
An innovative approach and a well-founded way of working.
Aspiration for DevOps principles and SRE engineering excellence
Drive to empower your colleagues.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$150,000 and $224,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Documentations, Innovation, Leadership, Problem Solving, Process Improvements, Project Management, Quality Assurance (QA), Risk Management, Technical Knowledge, TroubleshootingSkills Required
- Documentation
- Innovation
- Leadership
- Problem Solving
- Process Improvements
- Project Management
- Quality Assurance (QA)
- Risk Management
- Technical Knowledge
- Troubleshooting
- 7+ years Site Reliability Engineering or DevOps experience
- Experience with SQL and NoSQL databases and orchestration services
- Experience with Microsoft Azure (AS-900, AS-104) and PowerShell
- Knowledge of software architecture and design patterns (Kubernetes)
- Experience in system monitoring and alerting
- Experience with JIRA, New Relic, Jenkins, Tableau
- Experience with Relativity Server or RelativityOne
- Experience with DevOps practices including CI/CD
- Good knowledge of Agile methodologies
- Very good English communication (spoken & written)
Relativity Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Relativity and has not been reviewed or approved by Relativity.
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Leave & Time Off Breadth — Time off options include discretionary time off and two company‑wide breaks each year, providing additional recharge time.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision plans, telehealth access, and wellness resources such as a Headspace subscription.
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Parental & Family Support — North America offers up to 12 weeks of fully paid parental leave, with comparable regional programs in EMEA and APAC.
Relativity Insights
What We Do
At Relativity, we build innovative and comprehensive tools for making sense of unstructured data. When more people can find the facts in mountains of documents, emails, and texts, more legal and data-centric matters can be resolved equitably. Join us in our mission to help our customers organize data, discover the truth, and act on it. Relativity makes software to help users organize data, discover the truth and act on it. Its SaaS product, RelativityOne, manages large volumes of data and quickly identifies key issues during litigation and internal investigations. Relativity has more than 300,000 users in approximately 40 countries serving thousands of organizations globally primarily in legal, financial services and government sectors, including the U.S. Department of Justice and 198 of the Am Law 200. Relativity does not tolerate racism or discrimination of any kind. We do not accept unfair treatment of any person or group of people. We’re committed to advocating for change to make our world a more inclusive, just place.
Why Work With Us
We believe in our team members and we want to help you own your career as part of a community of values-driven people who help customers around the world solve complex data challenges. At Relativity, you’ll take on challenging work, but you’ll also partner with talented colleagues and pursue plenty of learning and development opportunities.
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