Role Purpose:
This role is accountable for the successful delivery of complex programmes & multiple interdependent projects aligned to global business priorities.
The role operates with defined objectives & governance, exercising professional judgement, structured problem solving & proactive risk management to deliver outcomes in a fast‑paced, global environment.
The Program Manager works as part of a global, multi‑location team, engaging a wide range of stakeholders to coordinate delivery, manage dependencies & maintain transparency on progress, risks, outcomes.
Key Accountabilities:
Deliver one or more medium‑to‑large scale programs, consisting of multiple projects or workstreams.
Manage program plans, milestones, dependencies, risks & issues using Smartsheet.
Balance & prioritize multiple concurrent initiatives, meeting deadlines in a pressured & changing environment.
Apply structured problem‑solving to resolve delivery issues, proposing practical options & recommendations.
Operate within established governance frameworks while exercising judgement on delivery decisions.
Coordinate stakeholders across functions & geographies, contributing to a global delivery model.
Provide clear, accurate & decision‑focused status reporting & insights to senior stakeholders.
Identify delivery risks early & actively manage mitigation actions & escalation paths.
Support program governance forums with high‑quality materials & analysis.
Adhere to global program management standards & contribute to continuous improvement.
Skills & Capabilities:
Proven program & project management expertise.
Strong problem‑solving, analytical & critical‑thinking skills.
Ability to manage complexity, ambiguity & competing priorities.
Demonstrated capability to deliver under pressure & tight timelines.
Confident stakeholder engagement across cultures & time zones.
High attention to detail with strong focus on outcomes & value.
Hands‑on experience using Smartsheet or other project planning tools for planning, tracking & reporting.
Knowledge, Experience & Qualifications:
Essential:
Minimum 5 years’ experience in program or senior project management.
Experience managing multiple projects simultaneously.
Practical experience working in global or distributed teams.
Hands‑on experience using Smartsheet in a delivery environment.
Experience in large, matrixed or transformation‑led organizations.
Desirable:
Program or Project management certifications (e.g. MSP, PRINCE2, PMP, PgMP, Agile).
Hands‑on experience using Smartsheet in a delivery.
Experience using Jira and/or similar agile delivery tools for tracking work.
#LI-KS1
Skills Required
- Minimum 5 years' experience in program or senior project management
- Experience managing multiple projects simultaneously
- Practical experience working in global or distributed teams
- Hands-on experience using Smartsheet in a delivery environment
- Experience in large, matrixed or transformation-led organizations
- Program or Project management certifications (e.g. MSP, PRINCE2, PMP, PgMP, Agile)
- Experience using Jira and/or similar agile delivery tools for tracking work
What We Do
We are the world’s learning company with more than 22,500 employees operating in 70 countries. We provide content, assessment and digital services to learners, educational institutions, employers, governments and other partners globally. We are committed to helping equip learners with the skills they need to enhance their employability prospects and to succeed in the changing world of work. We believe that wherever learning flourishes so do people.
