Lead Specialist Grade 20 – Account Restraints & Seizures

Location:

4900 Tiedeman Road - Brooklyn, Ohio 44144-2302

Job Brief Description

This position is responsible for performing moderate to complex defendant and account searches in compliance with legal orders requiring immediate identification and capture of client funds.  Performs accurate and timely answers to courts, attorneys and agents, as specified by law and in compliance with court ordered instructions.  Contact internal LOB and external agents/attorneys to identify accounts and obtain clarification or additional information needed to minimize risk.  Understand requirements associated with the processing of Freeze and Seizure orders and take appropriate action for escalation.  May be responsible for re-occurring Child Support remittance. Perform research for general ledger out of balance conditions.  Processes incoming Garnishment payments.  Researches and responds to branch and Call Center service requests.  Maintains case files and files or prepares for closure and scanning, as appropriate.  Provides assistance for teammates and models teamwork and the Key Values.

Essential Job Function

Perform processing of moderate to complex order identification and restraint requirements. Perform immediate identified defendant and account searches using system data to determine what type of information, balance and account relationships exists for clients. Make proper and immediate decisions in compliance with legal order requirements on assigned cases.  Based on order type and state/federal laws, must determine calculation to be used for arriving at appropriate dollar amount to be held in each account. Responsible for immediately securing client funds in compliance with each order by promptly placing legal holds or by removing funds and making entry into bank holding account for later remittance.      

Required Qualifications

One-year experience working in a financial organization.  Understanding of banking products, services, account ownership and LOB divisions within the bank. Ability to self-manage multiple tasks and case assignments simultaneously without losing focus, is self-disciplined and maintains an organized approach to priorities. Adapts well to changing priorities, deadlines, and directions.  Offers positive suggestions for continuous improvements. Basic knowledge of account titling and legal ownership. Experience performing monetary transactions and placing holds/restraints preferred. Ability to perform high volume 10 key input by touch using numeric key pad. PC knowledge and experience using system applications such as Microsoft Word, Excel, Lotus Notes, input to spreadsheets and navigating workflows. Preferred basic knowledge of general ledgers and comparable financial internal mainframe system.  Possesses high degree of accuracy to detail as required for a high-risk environment and must have excellent research skills. Ability to accurately apply procedures to legal documentation and data and demonstrate ability to make sound independent judgments and decisions based on the information provided. Strong communication and listening skills, write and speak effectively using detail appropriate to the situation and ability to create written procedures. This position requires strong reading comprehension skills with ability to properly identify required actions and appropriate escalation. Knowledge or experience of banking regulations and state and federal laws pertaining to legal orders such as garnishments, levies and restraining orders is required. Must possess strong compliance aptitude. Demonstrates professional appearance and conducts self professionally.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.  As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. If located near a KeyBank location, the position in the future may work partially from a Key facility. If not located near a Key facility, team will consider remote workers.

Job Posting Expiration Date: 07/14/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].