At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
At Klaviyo, our sales team prides itself on being experts in marketing and product. While most companies hire pre-sales Solutions Architects to give demos, fill out questionnaires, and explain product configurations, that bores us. As a pre-sales Solutions Architect working on the mid-market and enterprise segment, you will be responsible for facilitating deep, long-term relationships with our Prospects, Clients, and Partners to help strengthen our position as the market leader in B2C CRM.
We are opening our Munich office to support our development in Germany - this is a unique opportunity to join the founding team during our international growth phase.
What do we do as Solutions Architects? We work directly with our potential and existing clients to create technical champions and help envision the use and integration of Klaviyo into our clients' and prospects' technology stacks. We dive deep, adopt a consultant-first mindset, and develop solutions that ensure the long-term success of our clients. We use these engagements as an opportunity to learn, prototype, and bring meaningful improvements to the Klaviyo experience. We seek out interesting problems and aim for scalable, reusable solutions.
Here are some examples of what our team has recently built as part of their engagements:
- Writing integration specifications for clients hosting their e-commerce stores on non-standard platforms, to ensure seamless data flow while preserving platform integrity.
- Developing a new integration for Demandware from scratch, demonstrating our ability to expand Klaviyo's partner ecosystem.
- Creating Klaviyo's first public Chrome extension, which allows any marketer or developer to more easily use and audit front-end API calls sent to Klaviyo.
If you are a builder who is passionate about technical success and prototyping new solutions, while influencing strategic sales, this role could be for you. In return, you'll have the opportunity to be part of an extremely high-performing and strategically important team that works at the exciting intersection of engineering, sales, and customer engagement.
How you'll make a difference:- You will spearhead the technical pre-sales solution campaign with Klaviyo's Mid Market and Enterprise potential clients to help Klaviyo achieve its revenue goals, including:
- Technical discovery of clients' current architectures, understanding their business and technical challenges and the opportunities available to them
- Organizing technical workshops where you will work with developers and business teams to align technical solutions with overall business outcomes
- Developing and executing value demonstration plans to achieve technical selection over the competition
- You will become a complete expert in the Klaviyo experience, from understanding data pipelines and the codebase of our integrations to understanding the technical trade-offs between different implementations
- Support product alignment in the field by being the voice of our clients' needs and working closely with the Developer Experience team and Product teams to contribute to the Product roadmap
- Be the internal technical reference, training members of the sales team as well as prospects/clients to deliver a consistently positive Klaviyo experience
- 7+ years of experience as a Solutions Architect, solutions engineering, or architecting a software product
- 5+ years in a role working with web development languages (Javascript, Node.js, React); REST APIs; and/or with a general-purpose programming language such as Python
- Strong knowledge in several of the following areas and proven ability to quickly learn new domains: marketing automation tools, customer data platforms (CDP), e-commerce systems, mobile applications, analytics, advertising technology, data science
- Proven ability to track and learn from the constantly evolving technical landscape, as well as integrate modern, optimized solutions to bring value to our clients
- Communicative and open, persuasive and honest, able to bring value to prospects at all levels, from director to developer, with the ability to persuade technical stakeholders and explain technical concepts to non-technical stakeholders
- A salesperson at heart, driven by customer results, able to uncover problems, articulate value, and close technical deals in partnership with account managers; familiar with MEDDPICC and other structured qualification and sales methodologies
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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What We Do
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
Why Work With Us
We refer to our employees as ‘Klaviyos’, and we make up a diverse community united around shared values: We’re curious, collaborative, driven, innovative, fun, and fully ourselves at work. No matter which team you join, your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.
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