Scope:
- We are seeking an experienced ServiceNow Technical Lead with strong expertise in ITSM implementations, platform development, integrations, and AI-driven ServiceNow capabilities.
- The ideal candidate will lead end-to-end ServiceNow initiatives, provide technical leadership, mentor team members, and collaborate with stakeholders to deliver scalable and business-aligned solutions.
What You'll do:
- Lead end-to-end ServiceNow implementations, enhancements, and platform solutions with a strong focus on ITSM.
- Design, develop, and support ServiceNow applications, workflows, and customizations following platform best practices.
- Implement and maintain CMDB, Discovery, Hardware Asset Management (HAM), Software Asset Management (SAM), and HR Service Delivery (HRSD) solutions.
- Develop and support integrations using REST APIs, SOAP Web Services, Integration Hub, and related technologies.
- Utilize Postman, JSON/XML, API testing, troubleshooting, and validation techniques to ensure successful integration delivery.
- Identify and implement AI-driven use cases utilizing Now Assist, AI Agents, and Virtual Agent capabilities.
- Configure and enhance Employee Center Portal, including user experience, content management, search optimization, and portal improvements.
- Manage data integrations using Data Sources, Import Sets, and Transform Maps; develop reports and dashboards to support business needs.
- Analyze business requirements and translate them into scalable technical solutions aligned with ServiceNow best practices.
- Troubleshoot complex platform and integration issues, perform root cause analysis, and drive resolution.
- Conduct code reviews, establish development standards, and ensure quality, maintainable, and upgrade-friendly solutions.
- Mentor developers, conduct knowledge-sharing sessions, and support team capability development.
- Collaborate with architects, product owners, business stakeholders, and cross-functional teams to deliver successful outcomes.
- Stay current with ServiceNow platform innovations, particularly AI, automation, and emerging technologies.
What we are looking for:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- 10+ years of overall IT experience with 7+ years of hands-on experience in ServiceNow development, administration, and implementation.
- Strong expertise in ServiceNow platform development and ITSM implementation.
- Hands-on experience with REST APIs, SOAP Web Services, Integration Hub, and third-party integrations.
- Experience working with CMDB, Discovery, HAM, SAM, and HRSD modules.
- Knowledge of Now Assist, AI Agents, Virtual Agent, and Employee Center.
- Strong experience with Data Sources, Import Sets, Transform Maps, Reports, and Dashboards.
- Excellent problem-solving, communication, stakeholder management, and leadership skills.
- Proven experience mentoring technical teams and driving best practices.
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist – ITSM (CIS-ITSM)
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- 10+ years of overall IT experience
- 7+ years of hands-on ServiceNow development, administration, and implementation experience
- Strong expertise in ServiceNow platform development and ITSM implementation
- Hands-on experience with REST APIs, SOAP Web Services, Integration Hub, and third-party integrations
- Experience with CMDB, Discovery, HAM, SAM, and HRSD modules
- Knowledge of Now Assist, AI Agents, Virtual Agent, and Employee Center
- Experience with Data Sources, Import Sets, Transform Maps, Reports, and Dashboards
- Strong problem-solving, communication, stakeholder management, and leadership skills
- Experience mentoring technical teams and driving best practices
- ServiceNow Certified System Administrator certification
- Certified Implementation Specialist - ITSM certification
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
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