At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a Senior Software Architect, you will play a critical role in defining and evolving the technical direction of our client-facing products and internal platforms. You will architect scalable, cloud-native, API-first systems while contributing to modern development workflows and AI-driven engineering practices. Your leadership will guide teams in building reliable, secure, high-performance distributed systems and integrating emerging AI capabilities—including conversational AI, AI-assisted development workflows, and platform-level automation.
How will you make an impact?
Architect & Lead
- Set end-to-end technical direction, including platform vision, technology choices, architectural patterns, and infrastructure strategy.
- Design, document, and evolve cloud-native, API-first systems integrating web clients, internal services, and external partners.
- Architect distributed services that emphasize scalability, performance, reliability, observability, and security.
AI & Modern Engineering Integration
- Integrate AI-assisted development practices into engineering workflows, including tools like Claude Code, GitHub Copilot, or similar.
- Promote AI-driven automation such as test generation, code refactoring, dependency analysis, and large-scale codebase exploration.
- Contribute to conversational AI platforms, messaging pipelines, data flows, and ML-adjacent integrations.
- Identify opportunities to incorporate ML/AI capabilities into platform features and system components.
Delivery & Ownership
- Own architecture through implementation, testing, deployment, monitoring, iteration, and long-term stewardship.
- Align architecture with product strategy through tight collaboration with Product, Design, and Engineering.
- Drive technical decisions and coordinate multi-team execution while elevating engineering standards.
Technical Excellence & Leadership
- Provide mentorship and architectural guidance across teams.
- Conduct thorough code and architecture reviews to raise engineering quality.
- Improve CI/CD pipelines, development workflows, and operational excellence.
- Diagnose and resolve complex performance bottlenecks across all layers of the stack.
- Foster a culture of ownership, experimentation, continuous improvement, and AI-augmented engineering.
Have you got what it takes?
- BS in Computer Science or equivalent experience.
- 15+ years of software development experience.
- 5+ years designing or architecting large-scale systems.
- Expertise in C# and familiarity with Go, Java, or similar.
- Expertise in Front End Technologies, preferably React or similar.
- Experience with relational and non-relational databases.
- Experience with AI-assisted development tools.
- Strong understanding of distributed systems and microservices.
- Experience developing RESTful services and API-first architectures.
- Working knowledge of CI/CD and DevOps tooling.
- Strong communication and architectural documentation skills.
Preferred Qualifications
- MS in Computer Science.
- Experience with Azure cloud services (CosmosDB, Service Bus, App Services, etc.).
- Experience with AWS or hybrid cloud environments.
- Experience with Angular or modern web frameworks.
- 2+ years formal architecture experience.
- 7+ years technical leadership experience.
- Experience integrating AI/ML capabilities into platforms.
- Understanding of machine learning concepts.
- Experience with telecommunications, real-time systems, or enterprise cloud platforms.
Why Join Us
You will influence the architectural direction of core platforms while shaping the future of the company’s AI-First software engineering strategy. Work on systems at enterprise scale with teams committed to quality, innovation, and modern engineering excellence.
At NiCE, we don’t just connect systems—we connect people, platforms, and possibilities. In this role, you’ll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You’ll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem.
If you are a strategic thinker, a collaborative leader, and passionate about delivering cross-platform value, this is your opportunity to shape the future of customer experience with NiCE.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This role is located in our UT office located at 75 West Towne Ridge Parkway, Sandy, Utah 84070 https://www.nice.com/company/global-locations
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- BS in Computer Science or equivalent experience
- 15+ years of software development experience
- 5+ years designing large-scale systems
- Expertise in C#
- Familiarity with Go, Java, or similar
- Expertise in Front End Technologies, preferably React
- Experience with relational and non-relational databases
- Experience developing RESTful services and API-first architectures
- Strong understanding of distributed systems and microservices
- Strong communication and architectural documentation skills
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
