At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
- Help build the next generation of AI-powered customer engagement solutions
- Influence architecture across a large-scale cloud platform
- Partner directly with senior engineering leaders, architects, and product teams
- Prototype new capabilities and accelerate innovation from concept to production
- Be one of the foundational members of a growing architecture organization
- Work on high-impact initiatives that span multiple engineering teams and product areas
- Shape how AI is incorporated into customer experience and contact center technologies
- Define architecture and technical direction for key platform initiatives
- Partner with engineering managers, architects, product leaders, and development teams across the organization
- Translate business and product capabilities into scalable technical solutions
- Create architectural designs, prototypes, and proof-of-concepts that accelerate delivery
- Evaluate emerging AI technologies and identify opportunities to improve products and engineering effectiveness
- Drive technical decisions across cloud-native systems and distributed architectures
- Mentor engineers and influence best practices without direct people management responsibility
- Contribute hands-on code and technical solutions when needed
- Serve as a trusted technical leader across multiple product domains
- Highly self-directed and comfortable operating with broad ownership
- Equally comfortable discussing strategy and writing code
- Able to quickly understand complex systems and identify opportunities for improvement
- Curious about AI and actively applying modern AI tools and techniques
- Passionate about building products, not just reviewing designs
- Skilled at influencing teams and gaining alignment across organizations
- Energized by solving ambiguous, high-impact technical challenges
- 10+ years of software engineering experience with progressive technical leadership
- Significant software architecture experience in large-scale SaaS or cloud environments
- Strong hands-on development background in Java
- Strong experience with AWS
- Experience designing distributed, scalable, highly available systems
- Experience working across multiple engineering teams and technical stakeholders
- Demonstrated ability to move from concept through implementation
- Strong understanding of modern software engineering practices and cloud-native architectures
- Contact Center as a Service (CCaaS) experience
- Customer experience, communications, telephony, workforce engagement, or customer interaction platform background
- AI, machine learning, generative AI, agent-assist, automation, or analytics experience
- Experience building prototypes and validating new product concepts
- Prior experience serving as a lead architect or principal engineer in a SaaS organization
- CCaaS providers
- Customer experience platforms
- Enterprise SaaS organizations
- Communications and telephony technology companies
- Cloud-native software companies building AI-enabled products
- Deep understanding of the contact center industry and where it is headed
- A track record of turning architecture into working products
- Strong AI fluency with practical implementation experience
- Evidence of delivering technical innovation, not simply documenting solutions
- The ability to identify business opportunities and transform them into scalable platform capabilities
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- BS in Computer Science or equivalent experience
- 15+ years of software development experience
- 5+ years designing large-scale systems
- Expertise in C#
- Familiarity with Go, Java, or similar
- Expertise in Front End Technologies, preferably React
- Experience with relational and non-relational databases
- Experience developing RESTful services and API-first architectures
- Strong understanding of distributed systems and microservices
- Strong communication and architectural documentation skills
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
-
Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
-
Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
-
Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
