Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
Job Description
Responsible for maintaining and auditing site physical security controls, including access control, CCTV, alarms, key management, Server room security, security training, and compliance audits. Investigates security failures, manages remediation and testing, and ensures adherence to physical security policies and standards.
Key Responsibilities:
Access & System Management: Audit and maintain physical access controls, CCTV retention/quality, alarm systems, PIN lifecycles, and key/material tracking.
Compliance & Auditing: Conduct regular pre-audits against internal and client security standards (including server room and MDF access), prepare audit files, and support internal/external audit processes.
Security Training & Oversight: Support the Security Manager in ensuring personnel, site keyholders, and guarding staff complete required security and safety training on schedule.
Incident & Risk Remediation: Investigate physical security failures, oversee system testing, validate SLA response times, and implement corrective actions.
Reporting & Administration: Generate daily and monthly security/safety reports, participate in annual policy reviews, and handle confidential information with strict discretion.
Knowledge and skills (Essential).
- Must be an intelligent, articulate and persuasive field leader who can serve as an effective Lead.
- Should understand in general compliance, auditing, and risk management.
- Must have general working knowledge audits and compliance.
- Must have a general understanding of information technology and information security as well.
Educational / Professional Qualifications (essentials/desired)
- Bachelor’s degree, preferably in compliance or security field
- 2-3 years experience security & safety industries (preferably IT & ITES)
- General understanding of information technology and information security as well
- Fluent in English and Excellent in communication skills is a must;
- Experience of working in a diverse and fast pace multinational environment will be treated as an advantage
- Advanced and independent user of MS Office applications-mainly Excel
- Previous security and administrative experience is ideal.
- Excellent organizational skills
Additional Information
Competencies
- Professionalism: Knowledge of security management, combined with background in compliance. Shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations; Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
- Teamwork: Works collaboratively with colleagues to achieve organizational goals; Is willing to learn from others; Places team agenda before personal agenda; Supports and acts in accordance with final group decision.
- Planning and Organizing: Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments; Adjusts priorities where necessary; Foresees risks and allows for contingencies when planning; Meets timeline for delivery of products or services
- Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Keeps Managers informed of progress or setbacks in projects;
Skills Required
- Bachelor's degree, preferably in compliance or security
- 2-3 years of experience in the security and safety industries, preferably in IT and IT-enabled services
- General understanding of information technology and information security
- Fluent English and excellent communication skills
- General knowledge of compliance, auditing, and risk management
- Working knowledge of audits and compliance
- Advanced and independent use of Microsoft Office applications, especially Excel
- Previous security and administrative experience
- Experience working in a diverse, fast-paced multinational environment
- Excellent organizational skills
- Ability to lead effectively and communicate persuasively
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman







