Lead Site Reliability Engineer

Job Description
Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.
As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial and Investment Bank's Markets Tech Group, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.
Job responsibilities

• Design, code, test and deliver software to automate manual operational work, including self-healing and resiliency patterns for engineering teams.
• Collaborate with others to create and implement observability and reliability designs for complex systems which are robust, stable and do not incur additional toil or technical debt
• Demonstrate site reliability principles and practices every day and mentor technologists within the organization
• Troubleshoot priority and escalation incidents, facilitate blameless post-mortems and ensure permanent closure of incidents and subsequent problem tasks.
• Engage and evangelize with development team throughout their SDLC to develop software for reliability and scale, ensuring minimal refactoring or changes
• Identify application patterns and analytics in support of better service level objectives
• Design automated software and product upgrades, change management and release management solutions.
• Work towards becoming an expert on the applications and platforms in your remit by understanding its interdependencies and limitations and driving to evolve and debug the critical components of it

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Experience working with a major public cloud provider (Amazon Web Services) and infrastructure as code (Terraform)
• Experience in working in a hybrid deployment environment (on premise and public cloud)
• Advanced understanding of site reliability culture and principles and a track record of demonstrating how to implement site reliability within an application or platform and usage of key SRE concepts such as SLOs and Error Budgets
• Advanced knowledge and experience in observability capabilities across applications (metrics, tracing, SLOs), alerting, telemetry collection and ability to design critical and golden signal monitoring (Datadog).
• Strong communication skills and a desire to mentor and educate others on site reliability engineering principles and practices

Preferred qualifications, capabilities, and skills

• Experience defining non-functional standards and blueprints related to supportability - logging, alerting, resiliency patterns, etc.
• Working knowledge of infrastructure components (e.g. routers, load balancers, cloud products, container systems, compute, storage, and networks)
• Ability to partner with and influence architecture teams in defining non-functional application supportability standards
• AWS Cloud Certification, Linux Foundation CKA/CKAD, Terraform Associate and other relevant certifications are a plus

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.