Play a key role in ensuring system reliability at one of the world's most iconic and largest financial institutions.
As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial & Investment Bank's Global Banking technology team, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you'll also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase's business and relevant technologies.
Job responsibilities
- Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
- Supports the adoption of site reliability engineering best practices within your team
- Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects by yourself
- Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering
- Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root
- Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code
- Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience
- Minimum 10+ years of SRE Engineering and Cloud experience
- Experience with coding, primarily in Python and Java programming languages
- Experience maintaining a Cloud-base infrastructure viz. AWS. Experience with Terraform is mandatory.
- Experience with site reliability concepts, principles, and practices
- Experience with observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
- Experience with containers or a common Server OS such as Linux and Windows
- Knowledge of emerging software, applications and technical processes within Cloud based and AI/ML based projects
- Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, etc.
- Eagerness to participate in learning opportunities to enhance one's effectiveness in executing day-to-day project activities
- Ability to demonstrate and apply existing and new system processes, methodologies, and skills to contribute to the development of systems
Preferred qualifications, capabilities, and skills
- General knowledge of financial services industry
- Familiarity with SRE activities in AI/ML based projects
- Ability to work in a large, collaborative team and demonstrates the willingness to vocalize ideas with peers and managers
- Understanding of how to prioritize and adjust work plans to adapt to changes in assigned responsibilities and projects
Top Skills
What the Team is Saying
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
