Lead Site Reliability Engineer

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

Are you ready to make a profound impact on the healthcare experience? At Ensemble, we understand that financial experiences are critical to patient experience, with an industry survey revealing that 86% of patients choose to return to their doctor based on their financial interactions. As a Lead Site Reliability Engineer (SRE) you will work to ensure production reliability, observability, and performance across our services and systems. As the SRE Lead, you will lead a cross-functional SRE team, proactively collaborating with other teams to build, monitor, and optimize cloud infrastructure, while ensuring that reliability standards are met. Your leadership will drive continuous improvement in system performance, disaster recovery readiness, and platform scalability. Your work will enhance the financial experiences of millions while enabling our partners to focus on providing quality care. 

Building on your expertise in product teams’ systems/operations, cloud infrastructure (Azure), build and release engineering, software development and stress/load testing you will lead a team to make sure our services are available, cost optimized and fit for purpose early in the development lifecycle. The SRE Lead will also work alongside product, data, integration and cloud engineering teams to ensure technical solutions are aligned to architectural principles, that deliver value to our customers as well as ensuring consistent monitoring, logging and alerting. The SRE Lead is responsible for building capability and maturing operational ways of working across multiple cross-function delivery teams, with a focus on engineering excellence and a high-performance culture. 

Essential Job Functions

• As the Lead of the SRE team you will lead, guide and mentor the team to help build world-class systems. While you will have delivery ownership with the team, you will not be expected to have HR responsibility over the team, primarily acting as a highly engaged player coach hands-on in the code. 
• Lead the SRE team in building and maintaining resilient and scalable cloud infrastructure on Azure, adhering to high standards of uptime, performance, and reliability. 
• Design and implement comprehensive observability systems, including monitoring and alerting, ensuring 100% coverage of critical metrics. Defining “what good looks like” for implementing observability. 
• Collaborate with partner teams (product, data engineering, IT operations) to integrate reliability and monitoring practices across the entire development lifecycle. 
• Define and enforce standards for service level indicators (SLIs), service level objectives (SLOs), and service level agreements (SLAs) for all services. 
• Proactively identify and address reliability risks before they impact production, including leading performance testing and disaster recovery drills. 
• Oversee incident management processes, including root cause analysis, post-mortems, and ensuring implementation of action items to prevent recurrence. 
• Drive the development and maintenance of reusable platform capabilities for engineering enablement, including network optimization, multi-region support, and automated deployment pipelines. 
• Provide technical mentorship to the SRE team and ensure continuous improvement in production reliability and observability. 
• Collaborate with senior management on regular reporting of system reliability and incident response outcomes. 

IV. Employment Qualifications

Desired Work Experience

7 to 10 Years

Desired Education

Bachelors Degree or Equivalent Experience

Computer Science

Other Preferred Knowledge, Skills and Abilities

• Extensive experience with Azure cloud services (App Services, Azure SQL, Networking, Monitoring) and proven ability to manage scalable and resilient systems. 
• Leadership experience in SRE or DevOps roles with a focus on production reliability, observability, and platform optimization. 
• Strong expertise in infrastructure as code (e.g., Bicep, ARM templates, Terraform) and automation tools (e.g., Azure DevOps, Prometheus, Grafana). 
• Experience with incident management, troubleshooting, performance optimization, and disaster recovery planning. 
• Excellent communication and collaboration skills, with a track record of working across teams to implement best practices in reliability and observability.

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Join an award-winning company

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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