As a Lead Site Reliability Engineer at JPMorgan Chase within the Public Cloud team, you will blend hands-on engineering with program leadership to promote platform stability, ensure consistent execution across SRE teams, and partner closely with Engineering and Product to deliver measurable improvements in availability, support outcomes, and cost of failure.
Job Responsibilities- Drive consistency across SRE teams: establish and scale a “gold standard” for SLOs, on-call readiness, runbooks, postmortems, action tracking, and operational readiness across AWS/Azure/GCP.
- Partner with Engineering and Product: embed reliability outcomes into roadmaps and delivery plans; convert incidents, support signals, and error budget trends into prioritized backlog with measurable impact.
- Operational excellence & BPMs: design and run operating cadences (incident/stability reviews, KPI reviews, planning inputs), standardize intake/prioritization, and ensure closed-loop execution.
- Risk governance: align reliability operations to risk/control expectations; operationalize recurring remediations (e.g., configuration drift, repeat findings) through centralized automation without sacrificing velocity.
- Ticket reduction & automation opportunities: identify top drivers of support load and operational toil; build and maintain an automation opportunity pipeline; track adoption and deflection.
- Platform stability metrics: own cross-platform reporting (SLO attainment, incident trends, MTTR/MTTI, change failure rate, ticket deflection, customer impact/cost of failure).
- AI for reliability operations: apply AI/LLMs to improve triage, incident summarization, correlation/symptom mapping, and guardrailed automation; measure accuracy, safety, and outcomes.
- Hands-on leadership: stay close to designs and critical implementations; lead systemic remediation and major incident response improvements.
- 5+ years in SRE / production engineering / platform reliability / infrastructure operations at enterprise scale
- Demonstrated success driving cross-team standardization and measurable reliability outcomes through influence and operating mechanisms.
- Deep knowledge of SLOs/SLIs, error budgets, observability, incident response, postmortems, and change reliability.
- Strong experience partnering with Engineering and Product leadership to align priorities and deliver results.
- Hands-on experience with AWS and/or Azure and automation/IaC fundamentals (e.g., Python/Go/Bash, Terraform, CI/CD).
- Experience using AI/LLM-enabled approaches in operations (AIOps, AI-assisted troubleshooting, agentic workflows) with appropriate controls and measurement.
- Improved SLO attainment and reduced Sev1/Sev2 frequency; fewer repeat incidents.
- Reduced MTTR/MTTI and lower change failure rate; reduced customer minutes impacted (cost of failure).
- Measurable ticket reduction/deflection via scaled automation and self-service adoption.
- Consistent operating model adopted across SRE teams with trusted executive reporting.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience in SRE, production engineering, platform reliability, or infrastructure operations at enterprise scale
- Experience driving cross-team standardization and measurable reliability outcomes through influence and operating mechanisms
- Deep knowledge of SLOs, SLIs, error budgets, observability, incident response, postmortems, and change reliability
- Experience partnering with Engineering and Product leadership to align priorities and deliver results
- Hands-on experience with AWS and/or Azure
- Experience with automation and infrastructure-as-code fundamentals, such as Python, Go, Bash, Terraform, and CI/CD
- Experience using AI/LLM-enabled approaches in operations, including AIOps, AI-assisted troubleshooting, or agentic workflows, with appropriate controls and measurement
- Improved SLO attainment and reduced Sev1/Sev2 frequency or repeat incidents
- Reduced MTTR/MTTI, change failure rate, and customer minutes impacted
- Measured ticket reduction or deflection through scaled automation and self-service adoption
- Established a consistent operating model across SRE teams with trusted executive reporting
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
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