Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.
As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial & Investment Bank, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.
Job responsibilities
- Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
- Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
- Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
- Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
- Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
- Documents and shares knowledge within your organization via internal forums and communities of practice
- Design, implement, and maintain operational reliability for large-scale Opentelemetry pipelines on hybrid on-prem/cloud environments.
- Support telemetry ingestion, processing, and export to backends such as InfluxDB, Prometheuse, Elasticsearch, OpenSearch optimizing for performance, real-time monitoring, logging, and alerting.
- Assess, refactor, and incrementally migrate custom legacy telemetry collection code to standardized OpenTelemetry instrumentation, reducing technical debt while maintaining system stability.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and advanced applied experience
- Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
- Fluency in at least one programming language such as (e.g., Java, Python, Go, etc.)
- Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, Elasticsearch, etc.
- Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
- Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
- Hands-on experience with the design, deployment, and operation of OpenTelemetry collectors in production environments, focusing on technical aspects such as configuring, optimizing, and troubleshooting OTLP endpoints and receivers.
- Ability to expand and collaborate across different levels and stakeholder groups
Preferred qualifications, capabilities, and skills
- Knowledge of distributed tracing, metrics, and logging best practices.
- Certification in AWS, Kubernetes, or relevant technologies.
- Proven track record in system health monitoring, capacity management, and blameless postmortems for high-availability services
- Deep understanding of distributed system design principles, networking (TCP/IP, DNS, load balancing), Linux internals.
- Contributions to open-source observability or telemetry projects.
- Experience working with agent control planes and management protocols. Hands-on knowledge of OpAMP is highly desirable.
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- Formal training or certification on software engineering concepts and advanced applied experience
- Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, and toil reduction
- Fluency in at least one programming language (Java, Python, Go)
- Proficiency and experience in observability (white/black box monitoring, SLO alerting, telemetry) using Grafana, Dynatrace, Prometheus, Datadog, Splunk, Elasticsearch, OpenSearch, InfluxDB
- Proficiency in CI/CD and infrastructure tools (Jenkins, GitLab, Terraform)
- Experience with containers and orchestration (Docker, Kubernetes, ECS)
- Hands-on experience designing, deploying, and operating OpenTelemetry collectors and configuring/optimizing OTLP endpoints and receivers in production
- Ability to collaborate across organizational levels and mentor other engineers
- Knowledge of distributed tracing, metrics, and logging best practices
- Certifications in AWS, Kubernetes, or relevant technologies
- Proven track record in system health monitoring, capacity management, and blameless postmortems for high-availability services
- Deep understanding of distributed system design, networking (TCP/IP, DNS, load balancing), and Linux internals
- Contributions to open-source observability or telemetry projects
- Experience with agent control planes and management protocols; hands-on knowledge of OpAMP
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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