Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch reliability and observability for our most critical platforms.
As a Senior Lead Site Reliability / DevOps Engineer at JPMorgan Chase within the Commercial & Investment Bank, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of reliability, observability, and performance challenges that span multiple technologies and applications.
Job responsibilities
- Regularly provides technical guidance and direction on site reliability practices to support the business and its technical teams, contractors, and vendors
- Develops secure and high-quality production code for reliability tooling and telemetry pipelines, and reviews and debugs code written by others
- Drives decisions that influence reliability design, observability architecture, application functionality, and technical operations and processes
- Serves as a function-wide subject matter expert in one or more areas of site reliability, observability, or telemetry engineering
- Leads resiliency design reviews and breaks up complex reliability problems into digestible work for other engineers, acting as a technical lead for large-sized products
- Acts as the main point of contact during major incidents, demonstrating the skills to identify and solve issues quickly to avoid financial losses, and champions blameless postmortem culture
- Collaborates with team members and stakeholders to define comprehensive service level indicators, service level objectives, and error budgets
- Designs, implements, and maintains operational reliability for large-scale OpenTelemetry pipelines on hybrid on-prem/cloud environments, supporting telemetry ingestion, processing, and export to backends such as InfluxDB, Prometheus, Elasticsearch, and OpenSearch
- Drives the assessment, refactoring, and incremental migration of custom legacy telemetry collection code to standardized OpenTelemetry instrumentation, reducing technical debt while maintaining system stability
- Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices, and influences peers and project decision-makers to consider the use and application of leading-edge observability and reliability technologies
- Adds to the team culture of diversity, opportunity, inclusion, and respect
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and advanced applied experience delivering system design, application development, testing, and operational stability
- Advanced knowledge of reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices, with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, observability, distributed systems, etc.)
- Advanced proficiency in one or more programming languages (e.g., Java, Python, Go, etc.)
- Advanced proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, Elasticsearch, etc.
- Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
- Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
- Hands-on experience with the design, deployment, and operation of OpenTelemetry collectors in production environments, focusing on technical aspects such as configuring, optimizing, and troubleshooting OTLP endpoints and receivers
- Ability to tackle reliability design and functionality problems independently with little to no oversight
- Practical cloud native experience
Ability to expand and collaborate across different levels and stakeholder groups
Preferred qualifications, capabilities, and skills
- Knowledge of distributed tracing, metrics, and logging best practices
- Certification in AWS, Kubernetes, or relevant technologies
- Proven track record in system health monitoring, capacity management, and blameless postmortems for high-availability services
- Deep understanding of distributed system design principles, networking (TCP/IP, DNS, load balancing), and Linux internals
- Contributions to open-source observability or telemetry projects
- Experience working with agent control planes and management protocols; hands-on knowledge of OpAMP is highly desirable
Skills Required
- Formal training or certification in software engineering concepts and applied experience delivering system design, development, testing, and operational stability
- Advanced knowledge of reliability, scalability, performance, security, enterprise architecture, toil reduction, and SRE best practices
- Advanced proficiency in one or more programming languages (Java, Python, Go)
- Advanced proficiency and experience with observability/telemetry tools (Grafana, Dynatrace, Prometheus, Datadog, Splunk, Elasticsearch)
- Proficiency with CI/CD and infrastructure-as-code tools (Jenkins, GitLab, Terraform)
- Experience with containers and orchestration (ECS, Kubernetes, Docker)
- Hands-on experience designing, deploying, and operating OpenTelemetry collectors and OTLP endpoints in production
- Practical cloud-native experience (cloud platform usage and cloud-native patterns)
- Ability to independently solve reliability design and operational problems and act as technical lead during incidents
- Collaboration across stakeholder groups and contribution to engineering community and firmwide frameworks
- Knowledge of distributed tracing, metrics, and logging best practices
- Certifications in AWS, Kubernetes, or related technologies
- Proven track record in system health monitoring, capacity management, and blameless postmortems for high-availability services
- Deep understanding of distributed system design, networking (TCP/IP, DNS, load balancing), and Linux internals
- Contributions to open-source observability or telemetry projects
- Experience with agent control planes and management protocols; hands-on knowledge of OpAMP
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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