As a Lead Site Reliability Engineer at JPMorgan Chase within the Infrastructure Platforms team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.
- Consistently models and champions site reliability culture and practices, documents and shares knowledge within your organization via internal forums and communities of practice
- Own reliability outcomes for mission-critical network services (availability, performance, recoverability) and drive measurable improvements.
- Lead major incident response by establishing response rigor, coordinating technical mitigation, coaching responders, and ensuring high-quality post-incident learning.
- Own problem management end-to-end, including authoring/approving RCAs, identifying systemic root causes, and driving durable remediation and prevention.
- Architect automation frameworks using Python, Shell, and Ansible (e.g., self-healing patterns where appropriate, automated remediation with guardrails, validation pipelines, standardized tooling).
- Provide deep technical leadership in SD-WAN, SDA, and software-defined networking (SND).
- Provide deep technical leadership in routing and switching.
- Provide deep technical leadership across firewalls, load balancers, and proxies (with strong preference for Cisco ACI/Fabrics; VMware NSX as a plus).
- Partner with developers/platform teams to improve observability (define operational signals, reduce alert noise, improve actionability, and align monitoring to service health) and embed SRE practices into design/delivery (translate NFRs into measurable targets, apply FMEA-style risk analysis, and drive readiness reviews/resilience testing/change safety mechanisms).
- Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Formal training or certification on site reliability engineering concepts and 5+ years applied experience
- Extensive experience operating and engineering large-scale networks with strong troubleshooting depth.
- Proven leadership in major incidents, including coordinating response and driving technical mitigation.
- Demonstrated ability to perform root cause analysis (RCA), identify systemic issues, and deliver long-term fixes that reduce repeat incidents.
- Advanced automation track record using Python, with demonstrable toil reduction and reliability gains.
- Advanced automation track record using Shell, with demonstrable toil reduction and reliability gains.
- Advanced automation track record using Ansible, with demonstrable toil reduction and reliability gains.
- Strong applied understanding of SRE concepts, including non-functional requirements (NFRs) and reliability engineering practices.
- Strong ownership mindset and stakeholder management skills, with the ability to drive delivery independently and with minimal supervision.
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
- Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.
- Demonstrate strong expertise with Cisco ACI/Fabrics.
- Bring VMware NSX experience.
- Hold certifications such as CCNP/CCIE (or equivalent), plus other vendor certifications.
- Leverage prior experience in financial institutions.
Skills Required
- Formal training or certification in site reliability engineering concepts
- At least 5 years of applied site reliability engineering experience
- Extensive experience operating and engineering large-scale networks
- Strong network troubleshooting experience
- Leadership experience in major incident response and technical mitigation
- Root-cause analysis, systemic issue identification, and long-term remediation experience
- Advanced automation experience using Python
- Advanced automation experience using Shell
- Advanced automation experience using Ansible
- Strong understanding of SRE concepts, non-functional requirements, and reliability engineering practices
- Ownership and stakeholder management skills with ability to work independently
- Experience using enterprise-authorized AI capabilities to improve SRE workflows
- Ability to evaluate AI-assisted operational recommendations and establish guardrails
- Strong expertise with Cisco ACI/Fabrics
- Experience with VMware NSX
- CCNP, CCIE, or equivalent vendor certification
- Experience in financial institutions
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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